Cruisers Forum

Join CruisersForum Today

Thread Tools Rate Thread Display Modes
Old 18-05-2010, 08:30   #1
Registered User
yottiejohn's Avatar

Join Date: Jul 2009
Location: Cruising in Caribbean
Boat: Bruce Roberts 45ft Monohull
Posts: 39
Companies Worth Supporting


Just checked though a few of the threads,
and could not find one dedicated to providing info
on Companies that have provided service
above and beyond the norm ??

we found quite a few complaining about "poor service"
but not good service ??

Maybe we are wrong, and am currently duplicating another thread
if so, we apologise ...

But just wanted to let fellow cruisers out there
know of two recent very positive incidents we have had
with two companies (both American)

BTW (we are not US citizens, or on a US registered boat)
so considered it worth recording the fact so cruisers
realise this was not special treatment for US nationals

we have a STANDARD HORIZEN Intrepid GX1270S
fixed station VHF radio on board, purchased approximately 7 years ago

The remote RAM Mic had stopped working and we needed a replacement
we bought a new RAM Mic (a CMP25) in the UK on recent trip
only to find that it would not fit
and we apparently needed a CMP23 (no longer manufactured)

After trying unsuccessfully at numerous chandleries and online
we sent an enquiry direct to STANDARD HORIZEN in the USA
via their website

They replied immediately and a Mr Tim Johnson
confirmed the RAM Mic was no longer available
but offered us a replacement from their storeroom
"if they had a working one available"

A suitable replacement was found and a new cable fitted
(apparently the earlier models of the CMP23
had a problem with UV degradation of the cables)

Tim Johnson had the replacement RAM Mic posted to us in Trinidad,

However due to the rather "strange" postal system in the islands
it never ever arrived, even though it was correctly addressed
and we checked at Customs and Post Offices every couple of days

When we notified Tim Johnson of this
even thought the non delivery was no fault of his or STANDARD HORIZEN he sent a further replacement RAM MIc to us
via a European address - again at no cost to myself !


(incidentially the original unit posted to Trinidad
apparently eventually turned up back in the USA as "not delivered" ?)

2) A few years ago we had a very similar circumstance with ACR Electronics iro an 406 Mhz EPIRB that malfunctioned after nearly five years of use, the retaining plastic strap on the ON/OFF switch broke
and the unit went off accidentally

Of course we notified our named contacts and Coastguards
that it was an accidental transmission, and that we were OK
plus we notified ACR Electronics in the US of the incident
imagine our surprise when they shipped us
a brand new replacement at no cost !!


We as full time live-aboard cruisers are living on a budget
and really appreciate service and product backup like this,

of course we do not expect replacements
free of charge for everything
every time we have a breakage or failure,

But in this economic climate where most of us are battling
to make ends meet. We believe that this sort of extra-ordinary service deserves recognition and we unreservedly recommend both these companies to fellow cruisers

and we would certainly welcome similar situation stories
from other cruisers who have had positive feedback and service from other companies supplying our market segment

John H

Unfortunately we have also had many negative situations as well ?
ah well such is life

yottiejohn is offline   Reply With Quote
Old 20-05-2010, 18:30   #2
Eternal Member
Chief Engineer's Avatar

Join Date: Aug 2006
Location: North of Baltimore
Boat: Ericson 27 & 18' Herrmann Catboat
Posts: 3,798
If you approach most companies with a friendly----I really like your product------has served me well attitude----you will usually get these results.........

If you come in the door with guns-a-blazin you will get shot down.......

It's that old Honey and Vinegar thang

Chief Engineer is offline   Reply With Quote
Old 20-05-2010, 18:37   #3
Senior Cruiser
Minggat's Avatar

Cruisers Forum Supporter

Join Date: Apr 2008
Location: Hawaii, South Pacific bound
Boat: Islander 36
Posts: 1,239
I've mentioned these guys here before. Worth saying it again.

Fridgefreeze out of San Diego.
Minggat is offline   Reply With Quote
Old 20-05-2010, 19:45   #4
Moderator Emeritus
David M's Avatar

Cruisers Forum Supporter

Join Date: Sep 2007
Location: San Francisco Bay
Boat: research vessel
Posts: 10,178
Furuno's customer support...big time.

Life begins where land ends.
David M is offline   Reply With Quote
Old 24-05-2010, 13:04   #5
Registered User

Join Date: Dec 2009
Location: Ontario
Boat: 5 m Bolger runabout, plus a Starwind 860 power tri under construction
Posts: 248
It may sound a little odd to put Canadian Tire on here, but I get a lot of my gear there and- if you pick the good quality stuff- they back it up pretty well. (They also sell cheap crap alongside the good gear, and the cheap crap is not supported.)

Fire extinguisher. Me: "It's a bit over a year old, never fired, but seems to have lost a bit of pressure." Clerk: "OK, just pick out one the same size from the rack over there, enjoy your day."

Various parts for my tow vehicle and trailer (trailer wiring adapters, suspension bits). Me: "I think I need a....." Clerk: "Well, I don't have that one in stock, but I'll ask the warehouse that does to send it here for you tomorrow morning."

Cranking battery. Me: "I think this might be cooked." Clerk (hooks up tester): "Yup, it's toast. Here's the matching replacement, here's the warranty on it, any issues in the next few years, just bring it right back here, no problem."

Tools. Pretty much any hand tool with their house brand on it gets an on-the-spot replacement if you manage to break it.
Matt Marsh
marshmat is offline   Reply With Quote
Old 24-05-2010, 14:43   #6
Senior Cruiser
rebel heart's Avatar

Cruisers Forum Supporter

Join Date: Oct 2005
Posts: 6,190
Images: 3
If you're ever in San Diego (and you can buy online from them as well), you should put your money towards Downwind Marine. Downwind Marine Inc
rebel heart is offline   Reply With Quote
Old 24-05-2010, 16:31   #7
Senior Cruiser
Therapy's Avatar

Cruisers Forum Supporter

Join Date: Jul 2007
Location: W Florida
Boat: The Jon boat still, plus a 2007 SeaCat.
Posts: 6,907
Images: 4
If you ever need help with a Spectra water maker (or any water maker really) contact Tellie here at CF.
Hands down the most helpful person I have met even though I am not in his "Territory".
Therapy is offline   Reply With Quote
Old 24-05-2010, 16:35   #8
Senior Cruiser
skipmac's Avatar

Cruisers Forum Supporter

Join Date: Oct 2007
Location: 29 49.16 N 82 25.82 W
Boat: Pearson 422
Posts: 13,000
Defender Industries in CT. Good prices, great support.

The water is always bluer on the other side of the ocean.
skipmac is offline   Reply With Quote

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Supporting boat in yard seagypsywoman Construction, Maintenance & Refit 8 29-11-2008 01:32
towing companies mangomuffins General Sailing Forum 23 07-06-2008 04:25
Over 30 Foot Insurance Companies Latitude9.5 Boat Ownership & Making a Living 15 28-10-2007 00:01
Second Tier BVI Charter Companies ? Lightfin General Sailing Forum 2 26-12-2005 17:32
Supporting Shaft in boat Ryan Engines and Propulsion Systems 4 19-05-2005 19:40

Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -7. The time now is 00:09.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2018, vBulletin Solutions, Inc.
Social Knowledge Networks
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2018, vBulletin Solutions, Inc.

ShowCase vBulletin Plugins by Drive Thru Online, Inc.