Pulling into the dock
last week during my second sail in a new to me 32 yr old sailboat, the transmission
cable snapped on somewhat of a windy day. Fortunately, no damage to the boat
other than my 1st mate wound up with the majority of the dock
rash (ouch!) On disassembly, it was revealed that the cable had snapped where it enters the yoke on the shift lever.
It’s enclosed, its protected, out of sight, out of mind, silly to think it shouldn’t last another 30 years. So here’s the deal, my pedestal
is an Edson
so I call them and ask about replacement parts
(yes, definitely going to replace both throttle & tranny cables
, etc.) The owner, yes the owner of Edson
, answers the phone
, walks me through the parts
I need, gives me a ‘how-to’ on extricating the two cables
. So far so good I thought; I told him I’d measure up the cables this evening and call back tomorrow to complete the order.
What blew me away was that he gave me his personal cell number and said I could call him tonight if I had any difficulties in extricating the cables (apparently its not entirely as simple as it might look). I was completely gobsmacked, who provides this level of service
in this day and age? Supremely grateful!