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Old 09-08-2022, 20:28   #1
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Ocharts failing to open

Installed Ocharts for the canadian west coast on my Macbook pro everything was working ok. Went out on a trip and OpenCPn did not open them when starting.
I had to go and delete the directory that the charts were in and reinstall the charts and it works.
Tonight i go to take a look at a future trip on my macbook and the charts have failed to open again.
Why is is doing this? I will wait until i get info back from folks before deleting the directory again and rebuilding it. Do you have to add the directory each time you open the software?

Very frustrating when you are out sailing and your charts disappear, does not make you feel safe with using this software if there is major bug like this.
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Old 10-08-2022, 04:35   #2
bcn
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Re: Ocharts failing to open

Any error message?
What are the versions of
- macOS
- OpenCPN
- ocharts plug-in?
Make sure to use the latest ones for the latter two (5.6.2, 1.0.29)


Did you install the charts in the standard directory or in a different one?
macOS with single user or various ?
Can you check the OpenCPN log file concerning errors? Access via the "About" ("?") button of the tool bar.
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Old 10-08-2022, 08:02   #3
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Re: Ocharts failing to open

Quote:
Originally Posted by bcn View Post
Any error message?
What are the versions of
- macOS
- OpenCPN
- ocharts plug-in?
Make sure to use the latest ones for the latter two (5.6.2, 1.0.29)


Did you install the charts in the standard directory or in a different one?
macOS with single user or various ?
Can you check the OpenCPN log file concerning errors? Access via the "About" ("?") button of the tool bar.
mac monterey 12.5
OpenCpn 5.6.3
ocharts plug in 1.0.29

charts are standard directory

It says the error is 1101
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Old 10-08-2022, 09:34   #4
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Re: Ocharts failing to open

Can we see a screen shot with the error message?
"1101" is not one OpenCPN or the o-charts plug-in is generating.
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Old 10-08-2022, 11:19   #5
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Re: Ocharts failing to open

Click image for larger version

Name:	<a title=Screen Shot 2022-08-10 at 11.08.49.jpg Views: 23 Size: 436.0 KB ID: 262607" style="margin: 2px" />
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Old 10-08-2022, 11:35   #6
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Re: Ocharts failing to open

Jim,


That's the log.
We need that one attached as a file (rename it to .jpg if you like in order to comply with the rules of the forum).


Don't see the "1101" message at the log?


Thanks


Hubert
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Old 10-08-2022, 14:46   #7
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Re: Ocharts failing to open

Attached as jpg. error 1101 is about half way down.
Attached Thumbnails
Click image for larger version

Name:	Screen Shot 2022-08-10 at 11.08.49.jpg
Views:	18
Size:	436.0 KB
ID:	262612  
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Old 10-08-2022, 16:08   #8
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Re: Ocharts failing to open

paralog..
The "1101" error you see is relalted to translation files, not related to o-charts plugin.
To investigate further, we need to see the entire logfile, attached to a post here. A screen shot will not contain enough log entries to solve the question.
Thanks
Dave
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Old 10-08-2022, 17:02   #9
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Re: Ocharts failing to open

Quote:
Originally Posted by bdbcat View Post
paralog..
The "1101" error you see is relalted to translation files, not related to o-charts plugin.
To investigate further, we need to see the entire logfile, attached to a post here. A screen shot will not contain enough log entries to solve the question.
Thanks
Dave
Thanks for helping how do i get the Log file to you?

I got a copy in the log file format but the forum does not let me load it as an attachment.
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Old 10-08-2022, 19:03   #10
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Re: Ocharts failing to open

paralog...
Rename the log file as something like: "logfile.pdf".
That masquerade will allow upload to forum.
Dave
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Old 10-08-2022, 19:20   #11
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Re: Ocharts failing to open

I tried to Logfile pdf and it will not allow me to upload. I also tried JPG and it still will not upload

Thanks
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Old 10-08-2022, 19:26   #12
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Re: Ocharts failing to open

attached as a PDF

I managed to save it as a PDF in Pages
Attached Files
File Type: pdf logfile.pdf (1.05 MB, 9 views)
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Old 11-08-2022, 09:09   #13
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Re: Ocharts failing to open

Is there a user called "Jimshomefolder" on your Mac? Are there several different user accounts? As which user do you start OpenCPN?


Question due to (and other similar entries):
"16:59:26.663 MESSAGE chart1.cpp:1920 PrivateDataDir is /Users/Jimshomefolder/Library/
Preferences/opencpn"
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Old 11-08-2022, 13:49   #14
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Re: Ocharts failing to open

yes there is a folder called jims folder because that is me and I am the only user on this MacBook and my charts are kept in a folder called Charts.
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Old 11-08-2022, 15:18   #15
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Re: Ocharts failing to open

paralog...
We have seen something similar to this before, on Mac.
You presently have your charts in something like:



/Users/Jimshomefolder/Documents/Charts/....


There is sometimes something funny about the "Documents" folder on Mac.


Please try to manually move the charts to a new folder:
/Users/Jimshomefolder/Charts/....
Add this directory in Options->Charts->Chart files.

Rebuild chart database.


Good Luck
Dave


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