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03-01-2009, 17:00
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#1
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Registered User
Join Date: May 2007
Location: Honolulu,HI
Boat: 26ft Navy Whaleboat
Posts: 52
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Discount marine supplies
Has anyone here ordered parts from Discount Marine Supplies ? You can order on line but that is also the only way to contact them. No phone contact. So far they seem a little slow in responding re shipping or e-mail. They claim to be a large operation headquartered on the US east coast.
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Aloha.........Gerry
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03-01-2009, 17:21
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#2
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Registered User
Join Date: Dec 2006
Location: Malaga New Jersey
Posts: 41
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They were extremely slow, when I contacted them about a year ago. It didn't give me a warm fuzzy feeling, so I went elsewhere.
__________________
Sailing - Just Add Water
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03-01-2009, 19:20
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#3
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Registered User
Join Date: Apr 2008
Location: U.S., Northeast
Boat: Currently boatless
Posts: 1,643
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Quote:
Originally Posted by CaptG
Has anyone here ordered parts from Discount Marine Supplies ? You can order on line but that is also the only way to contact them. No phone contact. So far they seem a little slow in responding re shipping or e-mail. They claim to be a large operation headquartered on the US east coast.
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For what it's worth, they do give a phone number: 717-489-1458. Have you tried it?
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03-01-2009, 19:31
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#4
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Moderator Emeritus
Join Date: Sep 2007
Location: Eastern Tennessee
Boat: Research vessel for a university, retired now.
Posts: 10,406
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I would call them first before ordering anything just to get a sense of their level of customer service. See how easy or not it is to get a hold of a human.
Its no fun having your emails or voice mails get ignored when there is a problem.
__________________
David
Life begins where land ends.
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03-01-2009, 19:57
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#5
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Registered User
Join Date: May 2007
Location: Honolulu,HI
Boat: 26ft Navy Whaleboat
Posts: 52
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Quote:
Originally Posted by Ziggy
For what it's worth, they do give a phone number: 717-489-1458. Have you tried it?
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I tried that number after I got no response to my e-mails. What I got is an answering machine telling me they don't do customer service via phone...only e-mail. Fortunately it was not a large order and I used Google pay so MDS doesn't have my credit card info.
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Aloha.........Gerry
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03-01-2009, 20:22
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#6
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Registered User
Join Date: Nov 2006
Location: Back in Northern California working on the Ranch
Boat: Pearson 365 Sloop and 9' Fatty Knees.
Posts: 10,469
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Based on what I've read here, I will not be using them. I wonder if they know these comments pop up when you search engine their name?
__________________
"Life is not a journey to the grave with the intention of arriving safely in a pretty and well-preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming: Wow - what a ride!"
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03-01-2009, 20:41
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#7
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Registered User
Join Date: May 2007
Location: Honolulu,HI
Boat: 26ft Navy Whaleboat
Posts: 52
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Quote:
Originally Posted by Celestialsailor
Based on what I've read here, I will not be using them. I wonder if they know these comments pop up when you search engine their name?
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I found this when I did a Google search. I should have done the search before I placed my order. Never again.
http://www.ripoffreport.com/reports/...Off0382907.htm
__________________
Aloha.........Gerry
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21-01-2009, 14:54
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#8
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Registered User
Join Date: May 2007
Location: Honolulu,HI
Boat: 26ft Navy Whaleboat
Posts: 52
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Just to follow up.....After 4 weeks I never received the part I ordered but did receive an e-mail offering a refund. Checked with my credit card company and refund is done. Ordered the part elsewhere and received it in 4 days. Live and learn.
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Aloha.........Gerry
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21-01-2009, 19:57
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#9
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Registered User
Join Date: Dec 2007
Location: Newport, OR/Pocatello, ID
Boat: Newport MKII 30 - Solution
Posts: 192
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Always pays to do a search for negative feedback. . . .
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Eric
N30
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21-01-2009, 20:46
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#10
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Registered User
Join Date: Aug 2007
Posts: 1,076
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I always thought that "discount & marine" in the same sentence was an oxymoron.. LOL
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21-01-2009, 21:49
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#11
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Long Range Cruiser
Join Date: Dec 2007
Location: Australian living on "Sea Life" currently in England.
Boat: Beneteau 393 "Sea Life"
Posts: 12,822
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Quote:
Originally Posted by shadow
I always thought that "discount & marine" in the same sentence was an oxymoron.. LOL
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I always feel the Idiot sicker being put on my forehead whenever I walk into a chandlery.
They just rub their hands together
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01-06-2016, 09:25
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#12
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Registered User
Join Date: May 2015
Posts: 4
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Re: Discount marine supplies
Just to offer a totally different experience. I live in Georgia and am not affiliated with this company. I am only a satisfied customer. Started doing business with them as I have worked on a Stambaugh Redwing 23 for the past 2 years. I have ordered thousands of dollars worth of supplies with them and am completely satisfied with delivery and service. I have on occasion ordered the wrong part and they immediately shipped my new part while awaiting the returned items. I notice the negative stuff is from years ago but I am happy to report an awesome experience. I wrote one report a year ago to offer a different experience than others here have had and this is a 2016 with a continuation of that same positive feedback. My blog is Redwing23.blogspot.com in case you are wondering if I'm affiliated. I am not. Just trying to get this thing built with the best deal possible on some very expensive merchandise. Thanks. Mike
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01-06-2016, 09:27
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#13
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Registered User
Join Date: May 2015
Posts: 4
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Re: Discount marine supplies
And by different experience I meant than the ones others were reporting. Nothing but great customers service for me.
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11-06-2016, 16:13
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#14
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Registered User
Join Date: May 2013
Location: Oregon to Alaska
Boat: Wheeler Shipyard 83' ex USCG
Posts: 3,521
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Re: Discount marine supplies
Ditto - mworthan.
I also have bought thousands of dollars of supplies, mostly West System epoxy products and Interlux or Pettit paint. Occasionally the odd hardware or items for my shore boat, large ball type fenders and so on. In Oregon I usually get items in 2 days with ground shipment. They say there are warehouses across the US, so I guess so.
Usually the cheapest West System epoxy, currently $83/gallon for resin. Local marine stores are over $100. One that gives me a "10% discount" is $98 after the discount. It pays to shop.
I've never returned anything, but then I know what I want before I buy it.
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11-06-2016, 16:51
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#15
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Registered User
Join Date: Jun 2014
Location: Up the mast, looking for clean wind.
Boat: Currently Shopping, & Heavily in LUST!
Posts: 5,629
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Re: Discount marine supplies
Good stuff to know, thanks!
__________________
The Uncommon Thing, The Hard Thing, The Important Thing (in Life): Making Promises to Yourself, And Keeping Them.
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