I placed an order with this company for hull
liner and fabric
to replace the cushions
. 10 days after ordering they emailed me informing me that the hull
liner will be here on the 12th of Feb and they cannot supply the fabric
as it is end of line.
Here we are almost five weeks later I have no hull liner and no refund.
I requested a full refund but emails sent to them are now being rejected as their mailbox is full, I have tried calling too many times for no one to answer and I even tried Facebook.
This is not how to do business :/
I have contacted my credit card company and filed a complaint.
Should get my money
back within 4 - 8 weeks.
On a brighter note I placed an order for the cushion fabric with Welcome to JT's Outdoor Fabrics Inc. - With Your Vision & Our Products, Anything's Possible!
and it was here within a week.
I thought they were the same company as they are located very close to each other but they are not. Staff were very helpful!