Cruisers Forum
 


Join CruisersForum Today

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
Old 17-03-2017, 09:25   #1
Registered User

Join Date: Oct 2015
Location: cruising
Boat: Morgan 512 51'
Posts: 62
Air conditioning manufacturer to be praised.

I usually don't get positively excited about the service from most marine suppliers as the all seem to be poor BUT ---- BUT
Today, I had a very pleasant surprise !!
One of our air units had stopped working while we were tied up in Cuba last month. It had defied my usually good diagnostic ability so as we got into the Bahamas and web/cell range I decided to send Mermaid Air in Ft Meyers, Fl. who manufactured the unit an email to start on the path to resolving the issue on my 11 year old unit. I typed and sent forth an email at 9:00AM .
Damn, at 9:35 AM my cell phone rang and sure enough it was MERMAID AIR calling to help me diagnose the problem.!!!!!!
Not only did they call, but they talked intillegently and diagnosed the problem , telling me how to "Get Into" their unit and make it work. Now they did not stop there-- they offered to send me the part needed at no charge saying "take it to any marine air guy and he can braze it in and charge the unit"
BIG CUDOS to MERMAID AIR in Ft Meyers
captain mitch is offline   Reply With Quote
Reply

Tags
air conditioning, ais

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
For Sale: Marine Air Reverse Cycle Heat and Air Conditioning Unit wolfesmy General Classifieds (no boats) 8 24-11-2016 17:12



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -7. The time now is 00:59.


Google+
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Social Knowledge Networks
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.

ShowCase vBulletin Plugins by Drive Thru Online, Inc.