I usually don't get positively excited about the
service from most
marine suppliers as the all seem to be poor BUT ---- BUT
Today, I had a very pleasant surprise !!
One of our air units had stopped working while we were tied up in
Cuba last month. It had defied my usually good diagnostic ability so as we got into the
Bahamas and web/cell range I decided to send Mermaid Air in Ft Meyers, Fl. who manufactured the unit an
email to start on the path to resolving the issue on my 11 year old unit. I typed and sent forth an
email at 9:00AM .
Damn, at 9:35 AM my
cell phone rang and sure enough it was MERMAID AIR calling to help me diagnose the problem.!!!!!!
Not only did they call, but they talked intillegently and diagnosed the problem , telling me how to "Get Into" their unit and make it
work. Now they did not stop there-- they offered to send me the part needed at no charge saying "take it to any
marine air guy and he can braze it in and charge the unit"
BIG CUDOS to MERMAID AIR in Ft Meyers
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