Does RigRite Inc Exist? In search of Amiot parts

[Stewart135]

I'm trying to source new sliders for my Amiot cars on a FP Lavezzi. The only place I seem to be able to find any information or the part identified is on a site called Rigrite Inc, based in the US.

However, they don't seem to answer any phone messages left for them, nor faxes (they don't take emails) for information or prices which aren't listed on the web pages. Amazingly incommunicado!

Having done a bit of a search, I see someone else had exactly the same problem back in 2012 and am now suspicious that they are defunct.

So do they still trade and if so how have people been able to talk to them?

Alternatively, has anyone got another trader that may be able to help?

[sailormed]

Is the below workaround a solution for your problem?

Amiot/Goiot Genoa car refurbishment

[Stewart135]

Sadly not. I've already got the later version aluminium rollers.

What I'm looking for are the sliders for the rail which you can see as black U shapes that the car sits on

[Sailmonkey]

I've bought from them recently, Unless it just happened I'd suspect they're still going.
I do have a hunch they're a very small company, so its possible that they may have taken vacation.

[Stewart135]

Originally Posted by Sailmonkey

I've bought from them recently, Unless it just happened I'd suspect they're still going.
I do have a hunch they're a very small company, so its possible that they may have taken vacation.

How did you manage to communicate with them? Fax or phone?

[Sailmonkey]

Phone

It took two or three call, all same day, but they answered and were very helpful

[Stewart135]

Originally Posted by Sailmonkey

Phone

It took two or three call, all same day, but they answered and were very helpful

Thanks. Then I will persist!

[mainesail]

Despite other comments-RIG-RITE DOES EXIST-unfortunately. Their website gives you the expectation that they will have what they say they have and sell it to you. Unfortunately, the real experience of many is that they are horrible communicators, despite promises to get back to you and rarely respond to,left voicemails, are very slow in processing any order that they do in fact accept and are outrageously expensive. So, I recommend not making any attempt to do anything with them.
Though I have experienced all of the above, I am, by no means alone, and I'm a professional rigger. Cheers.

I do recommend Sailing Services in Miami, though their offerings are somewhat different-they will try to find what you need.

[HappyMdRSailor]

Originally Posted by mainesail

Despite other comments-RIG-RITE DOES EXIST-unfortunately. Their website gives you the expectation that they will have what they say they have and sell it to you. Unfortunately, the real experience of many is that they are horrible communicators, despite promises to get back to you and rarely respond to,left voicemails, are very slow in processing any order that they do in fact accept and are outrageously expensive. So, I recommend not making any attempt to do anything with them.
Though I have experienced all of the above, I am, by no means alone, and I'm a professional rigger. Cheers.

I do recommend Sailing Services in Miami, though their offerings are somewhat different-they will try to find what you need.

!!!DITTO!!!

[hpeer]

Rig-Rite Inc. - Masts, Booms, Spars, Rigging, and Hardware for Sailboats.

Does this help?

[bruceb]

I recently bought some parts from Rig Rite, so yes, they are still around. This is "boat show" season, and they might very well be working a show. The phone is answered as "Kenyon", so I expect they are part of their operation, what ever that has become. Yes, their prices are high, but they seem to be able to get most parts I have tried them on, and "someone" in the company seems to know about boats, but maybe not the person that answers the phone. They did respond to my e-mail inquiry, but it took a couple of days. Since they are one of the few sources left for many of the old boat parts, I am not complaining.
B

[Stewart135]

Originally Posted by bruceb

I recently bought some parts from Rig Rite, so yes, they are still around. This is "boat show" season, and they might very well be working a show. The phone is answered as "Kenyon", so I expect they are part of their operation, what ever that has become. Yes, their prices are high, but they seem to be able to get most parts I have tried them on, and "someone" in the company seems to know about boats, but maybe not the person that answers the phone. They did respond to my e-mail inquiry, but it took a couple of days. Since they are one of the few sources left for many of the old boat parts, I am not complaining.
B

Interesting. What email address did you manage to track down to use?

To Mainesail - thanks. I'll try them tomorrow morning.

[SVNeko]

Avoid them like the plague. I ordered a bunch of hatch parts. Most of them were not even close to the right shape or size. Return was like pulling teeth until I threatened to dispute the credit card charge. Then they suddenly answered emails. They claimed I didn't return parts that I did and calculated a refund subtracting those items and other ones without explanation. They stopped answering calls and emails. I wrote off hundreds of dollars.

Sent from my SCH-I545 using Cruisers Sailing Forum mobile app

[jstevens]

Checking the RigRite website I see it was updated a few weeks ago, so someone is maintaining the site and presumably being paid to do so.
It's been about 12 years since I last placed an order with RigRite, and that went very well. They delivered on time with a quality product - masthead halyard sheaves. In my case I was able to talk directly with person responsible for the product. I didn't have to depend on a call back.

I know several people who tried to do business with them without sucess. The problem appears to be the person who answers their phone. I suspect she is the wife or daughter of one of the principals and is unfireable. This poor service appears to be a specialty of New England-based marine companies. Ask any Perkins engine owners who've had to deal with Foley Engines.

So I'd take MainSail's advice and try other suppliers and use RigRite only as a last resort.

John

[Bay Breeze]

Had mixed experiences with Rig Rite in the past - very hard to contact and not very responsive to "little stuff" such as parts for Moonlite hatches. I think they are the only US dealer. Anyone have any other sources for Moonlight hatch parts or new units? If they are out of business, that would explain the lack of response to questions on my order.