Thank you for the tip for the broker!
Sadly, My experience with Navagare has been the same as yours everywhere. My last deal with them (which was the final nail to never use them again either) was a 45Cat with a
GPS plotter that didn't
work (it was always off by hundreds of meters), all the lines were worn enough that there was snapping of threads on the
rope with each
mainsail being let out, an
engine that had not seen
maintenance in a while, and finally the main sail tore to shreds while about 20 miles from shore. I luckily had sailing needles with me and we slowly patched it enough back together (it tore in 3 difference places) to use it reefed and staying below 5 knots to get the boat back to shore. No reimbursement and they claimed they had thoroughly examined the boat before leaving it to us.
Ever time I've rented with them (or my friends), they have been total messes.