Originally Posted by colemj
Nobody recalls their stuff out in the field. Most issue updates for the user to install. Others require the equipment
to be returned for a software upgrade if the user wants it.
Fair enough about recalling stuff installed in the field
But if the unit is sitting on one of their dealers shelves
and an update to a serious problem is issued and then the dealer
installs it WITHOUT doing the Update and WITHOUT informing
the purchaser that they must update the software or they
will without warning itermitantly and randomly lose
the AP is just not right.
Below is an exerpt from an email
I sent to the owner of the
Brand New Hanse with B&G Gear
"You should be on the following software versions
Triton Pilot Keypad 1_4_01_00
These can be found for download at
Triton Pilot Software Update
This information was up to date as of July 15, 2014
You should check with B & G to see if there has been any newer releases.
They knew about this issue before your boat
was even commissioned
This software update was released in November of 2013"
So a gentlemen takes delivery
of a brand new boat
with brand new electronics
in May of 2014 and NOBODY tells him
that the software is outdated, unstable and unsafe and a fix
was released by the manufacturer 6 months prior to commisioning.
The manufacture SHOULD be doing a better job For Sure
SO if you buy a Unit tomorrow that has been sitting on the shelf for a year
exactly whose responability is it to update or at the very least inform
the new owner of the NEED to Update the Software??
This is not like your Twitter not working