Cruisers Forum
 


Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
Old 31-08-2020, 05:36   #1
Registered User
 
Davidhoy's Avatar

Join Date: Jul 2016
Location: West Palm Beach, FL
Boat: Catalina 470
Posts: 1,131
Vetus/Maxwell customer support.

Just wanted to give a shoutout to Vetus/Maxwell, and Will Vroomen in particular, for outstanding customer support. I have an older VW 1200 windlass on my boat that has some issues, and Will has gone out of his way to be helpful, providing great technical info and documentation. Just an example - I sent him an email on Sunday afternoon, not expecting an answer until Monday, but shortly thereafter he replied, answering my questions, not just once but twice

Will, if you read this, thank you! You are a credit to your employer, and to the boating industry!

Regards,
David
S/V Rising Sun
__________________
“Twenty years from now you will be more disappointed by the things that you didn't do than by the ones you did do. So throw off the bowlines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover.” – Mark Twain
Davidhoy is offline   Reply With Quote
Old 31-08-2020, 06:18   #2
Registered User

Join Date: May 2014
Location: USA
Boat: 41' yawl
Posts: 1,177
Re: Vetus/Maxwell customer support.

There was another fella on this forum, John Mardall? who worked for Vetus and was *exceptionally* helpful with my exhaust system redesign.

Sounds like they know how to hire good people!
chris95040 is offline   Reply With Quote
Reply

Tags
maxwell

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Raymarine's Customer Support Stinks!! Roniszoro General Sailing Forum 45 23-08-2017 13:20
Fortress Anchors customer support Davidhoy Anchoring & Mooring 22 09-05-2017 11:26
Vetus Marine/ Maxwell Windlass Rex Delay Product or Service Reviews & Evaluations 0 20-09-2016 11:42
Navman Customer Service GreatKetch Marine Electronics 1 13-09-2006 12:14

Advertise Here


All times are GMT -7. The time now is 18:48.


Google+
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2023, vBulletin Solutions, Inc.
Social Knowledge Networks
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2023, vBulletin Solutions, Inc.

ShowCase vBulletin Plugins by Drive Thru Online, Inc.