I'm always completely amazed at how many people try to run a business without understanding the value of customer service. I'll freely admit to having been spoiled by Amazon, but that is the bar and if you cannot match it you have no business trying to sell stuff on the internet
. I can find almost anything on Amazon, cheaper than local (and I have an app that pops up when it's not!), and for a Prime membership
(around $80 a year, and lots of offers for a free year) I can have thousands of items on my doorstep in 48 hours for no additional cost! Welcome to the future!
I needed a small part a couple weeks ago, found one at Anchor
Express online, and added about $300 worth of other junk I'd needed to the order. About a week (!) later I get a package with everything but the thing I needed. I call them up (to their credit, a person who was able to make things happen answered the phone) to ask WTF, and they tell me it's on backorder and will be in after a couple weeks, then acted all surprised when I cancelled the order!
I've been trying to contact Garhauer
about a boomvang for 3 weeks now. I suppose I'll keep trying because they're the only place to buy a highly-recommended product. If anyone's looking for a business opportunity, you might consider selling Garhauer boomvangs and - ya know - responding to customer inquiries.
Can't quite bring yourself to terrible customer service, but wish I'd stop sending you my money
, and tell all my friends and everyone on the Internet
to do the same? Send me lots of spam, and perhaps sell my email
to some list so they can send me some spam too. (Protip: If you use gmail, it ignores everything after a plus symbol, so if you contact companies as firstname.lastname@example.org
you can tell exactly to whom SailNet has sold your information!)
On the flip side, my local West Marine
: I haven't paid retail for anything in a long time, and I know I'm going to be treated like a person. I'm not sure where they got the "yotty" reputation, but if my store is typical you owe it to yourself to go talk to them.