Victron inverter LEDs always on

[Yoya]

Hi
My Victron Phoenix 12/375 inverter stopped outputting power and has both green and red LED lights on at all times. turned it on and off multiple times to no avail.

There's 12.4 -12.1 coming from the battery, via a 30 amp fuse on the incoming +.
There's the same voltage reading between earth and +, and between + & minus on the incoming ports. No voltage bewteen minus and earth.

There were no changes to wiring , load or to usage pattern. very light load when it stopped working - a tablet and a phone charging.

The device is less than two years old, installed by the chart table in dry and well ventilated area, and worked well so far.

I read a lot of threads of people having their VIctron die on them relatively quickly.

Is there something I can try other than ship it out for repair ?

thank you

[GordMay]

See Pages 20/21 ➥ https://www.victronenergy.com/Manual...171E_rev01.pdf

[Yoya]

Thank you
I saw that. However my device has only 2 LEDs - green for on and red for error. The manual PDF does not provide info for these leds and gives no suggestion to diagnose or fix. There are no loads connected at all, yet the red LED error, which is maybe an overload indication, is on.
the device has this LED indications tableR on its side: red LED on = Overload. Green LEd on = pow

[GordMay]

Contact your drealer?
https://www.victronenergy.com/where-to-buy

[evm1024]

Don't they have a 5 year warranty? If so then contact the dealer and get a new one and skip some of the worry and time.

Just a thought.

oh, the dealer will walk you through the debug to verify a fault in the unit.