Wholesale Marine Equipment real or ripoff?

[morisrahman]

Originally Posted by jonsm114

Rahman,

Everything I wrote is true...........please show proof of the 25% Duty owed to US Customs.

I have talked with agents of US Customs and no such duty is due.

BTW, where is my GPS unit?

Jon

Hi Jon, I got your email directly to our company email address.
Okay, I know you now
If you ask a copy of the declaration form, please ask directly to courier company.
We only responsible to make your shipment and make sure your order is delivered
And if you ask where is your GPS unit, I ask where is your payment ?
We lose the shipping cost for your order, we lost double shipping cost for the returning fees.
To be honest Jon, we not need any customer like you.
And I hope, my company will not meet a customer like you anymore.
But by the way, you give us a lesson for International transaction.
Thank you very much.

[ErikFinn]

Originally Posted by morisrahman

Hi Jon, I got your email directly to our company email address.
Okay, I know you now
If you ask a copy of the declaration form, please ask directly to courier company.
We only responsible to make your shipment and make sure your order is delivered
And if you ask where is your GPS unit, I ask where is your payment ?
We lose the shipping cost for your order, we lost double shipping cost for the returning fees.
To be honest Jon, we not need any customer like you.
And I hope, my company will not meet a customer like you anymore.
But by the way, you give us a lesson for International transaction.
Thank you very much.

Thank you for your post Sir.

[zboss]

When we had to replace our electronics, our insurance company (markel) scoured the web looking for the absolute cheapest places to get the replacement equipment. Most of their pricing was found from here:

Garmin GPS Systems, Nuvi GPS, & GPS Maps

[Uncle Bob]

I had looked at this site looking for a couple of things, having read the feedback from those here that did purchase, and now the response from the business itself, there is NO WAY that my dollar will go their way.
Thanks all for the information.

[Rock-Head]

Originally Posted by Sailorbob8599

Yes, you do indeed pay for warranty in the price you pay for the item. If there were no warranty, the item would be cheaper for sure but we expect the manufacturer to stand behind their product and he does, with the money you pay for warranty. Look on it as a kind of insurance.

Of course warranty cost money. Nothin in this world is free.

The rest of that is pure bull pucky.

Warranty is a cost of doing business. If a company has too many warranty claims, they need to find a better manufacturer for their product or stop offering warranties.

Period.



Sent from my SM-N900V using Cruisers Sailing Forum mobile app

[CapnBazza]

Originally Posted by jonsm114

Rahman,

Everything I wrote is true...........please show proof of the 25% Duty owed to US Customs.

I have talked with agents of US Customs and no such duty is due.

BTW, where is my GPS unit?

Jon

Hi Rahman.

Firstly congratulations on answering the criticisms your company has received.

This is now a great opportunity for you to prove that Wholesale Marine Equipment is a genuine dealer providing good products at a good price. You have not proved it yet but you have made a start. We now need to hear from people we know and trust that they have had good business with you.

Your website needs to be accurate and complete with the total cost of items, warranties, return policies, repair arrangements etc. and that means that you, as the expert Sales Consultant, have to do the research so that you can provide the advice.

If you are genuine you could have an excellent and very profitable eBusiness online.

I wish you good luck.

[morisrahman]

Originally Posted by ErikFinn

Thank you for your post Sir.

My pelasure sir, did you need more popcorn ?

Originally Posted by Uncle Bob

I had looked at this site looking for a couple of things, having read the feedback from those here that did purchase, and now the response from the business itself, there is NO WAY that my dollar will go their way.
Thanks all for the information.

Hi Unclde Bob,
There is no one our customer here.
As you know, a few people want to beat us because the prices competitor.
And about Mr Jon, I think we had a wrong communication

Originally Posted by Rock-Head

Of course warranty cost money. Nothin in this world is free.

The rest of that is pure bull pucky.

Warranty is a cost of doing business. If a company has too many warranty claims, they need to find a better manufacturer for their product or stop offering warranties.

Period.



Sent from my SM-N900V using Cruisers Sailing Forum mobile app

Rock-Head Correct, Warranty is a cost of doing business. For example, Garmin having a Two-Year Warranty. Have repairs a 90 day warranty. If the unit sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original 2 year warranty, depending upon which is longer.

Just for information, all our Garmin come from Taiwan and if we/customer need to use/claim the warranty we will sent directly to Garmin Taiwan.
For the truth, we already sell arround 2000 units of Garmin mix types and models.
But until now, we only have 16 units who claim the warranty.
That means below 10% the units is claims.
If anybody need a cheap units, there is a lot of China products (fsihfinder, autopilot,etc) out there with cheapest prices.
But be aware with the quality of products, make sure you have the warranty and process the claim is easy to do.

Originally Posted by CapnBazza

Hi Rahman.

Firstly congratulations on answering the criticisms your company has received.

This is now a great opportunity for you to prove that Wholesale Marine Equipment is a genuine dealer providing good products at a good price. You have not proved it yet but you have made a start. We now need to hear from people we know and trust that they have had good business with you.

Your website needs to be accurate and complete with the total cost of items, warranties, return policies, repair arrangements etc. and that means that you, as the expert Sales Consultant, have to do the research so that you can provide the advice.

If you are genuine you could have an excellent and very profitable eBusiness online.

I wish you good luck.

Hi CapnBazza,

Thank you very much.

Yes, we will do our best with this opportunity.
Yes sure, did you need any items for us ?
I'm sure you can be our respentative on this forum
We have a promotion this month, 20% OFF for all SIMRAD products.
Still available for 3 new customer left, make sure you will get this promo soon.

No hidden price on our website, all price is published.
Warranties, return policies, repair arrangements etc already written on our Terms And Condition page.

The other expenses just customs fees/import taxes.
All customer need to bound the custom fees, because that is not on our prices.
Each country have a different duties rates, so it will be better if the customer check the duties rates before making the order from us.

Thank you for your suggestions and your support.
We greatly appreciate that.

Wish you good luck too

[skipmac]

Originally Posted by jonsm114

Rahman,

Everything I wrote is true...........please show proof of the 25% Duty owed to US Customs.

I have talked with agents of US Customs and no such duty is due.

BTW, where is my GPS unit?

Jon

I import products to the US and when I need to confirm duties I go to the USITC website https://www.usitc.gov/ that has the US import duties for anything and everything. According to my search the duty category number and duty rate for navigation electronics is as follows so appears it should be duty free.

8526.91.00 Radio navigational aid apparatus Free

[morisrahman]

Originally Posted by skipmac

I import products to the US and when I need to confirm duties I go to the USITC website https://www.usitc.gov/ that has the US import duties for anything and everything. According to my search the duty category number and duty rate for navigation electronics is as follows so appears it should be duty free.

8526.91.00 Radio navigational aid apparatus Free

Sorry for my late reply, I was there on a business trip a few days ago.
Yes, for now my company will be comunicate with each import destination country. Then our team can check if there is a customs charges or not on the destination. So courier company can't do a wrong things. Thank you for the support.

[toodleoo]

Be very, very careful doing business with this Company. Had a horrible experience with them this last Spring. Managed to get my money back through PayPal after 60 days.

[denverd0n]

No offense, but "had a horrible experience" is not a very useful review. Details about what happened are what will allow us to decide whether or not we want to do business with this company. What did you buy? What was wrong with it? What did you do? How did they respond? These are the kinds of details that make for a meaningful review.

[toodleoo]

Bought a ICOM 802 and Tuner for about $500 less than the going market. I used PayPal. 3 Days after I bought it I was asked to open a PayPal dispute by the merchant for non -delivery (weird). I did that and waited. About a week and a half later he asked me to close the dispute which I would not do because that would have eliminated my recourse to pursue him for non-delivery. He got very upset with me and sent me a Bill of Lading showing the item had been shipped but the tracking # kept showing it still in Indonesia. 2 weeks later I went ahead and put in a formal claim with PayPal. The guy is a crook, plain and simple.

[denverd0n]

He asked you to file a dispute against him!?! I would say that goes way beyond "weird." That's just crazy!

Smart on your part not to drop the dispute.

[toodleoo]

only so he could ask me to cancel it once he showed a shipping invoice which was obviously a fake or he had the ability to rescind the shipment from the shipper. Even Paypalcouldn't believe it.

[hellosailor]

Going back to the 1980's when Defender had their "new" second location in New Rochelle, NY, they also had a prominent sign in the electronics section about grey market and warranty. And IIRC they sold ICOM at huge discounts--but grey market, no ICOM-US warranty. Warranty coverage is often supplied, and paid for, by a geographic distributor, i.e. ICOM-US is a separate entity from ICOM (Japan).

Interesting that the company rep that was posting here either forgot, or conveniently forgot, to mention if his company was an authorized reseller or not. But that's something anyone can check out, by asking any manufacturer. They'll all quickly respond with a list of authorized resellers and warranty terms. SOME have global warranties. Some have global warranties but only if you bought from an authorized reseller. And some require the warranty service go back to the territory where the goods were bought, not just any one of them.

No big mystery there. Goods being too good to be true and never shipping made a nooze bite on the BBC this week, the problem is growing.