No doubt you believe that "the customer is always right". That's a good way to go out of business, if you take it literally. The customer is only right when and if that makes a profit for the business.
Maybe you're Etruscan and you expect the business to keep an Etruscan translator on call 24x7 to answer the phone
and stand watch on the Skype computer so you can Skype in at your convenience from any time zone.
AH, don't think so. There's no profit in that, your business is not worth having if you make it so burdensome to the vendor.
Those four Etruscan translators (three shifts plus one relief) are gonna cost the shop maybe $125,000 a year, and that's got to come out of your pocket as part of their profits. Unless you're spending a million a year with that vendor, who's gonna pay those salaries?
Once upon a time, I sold high priced retail items that had about a 15% gross markup for the business. And every once in a while, someone would walk in and say they wanted to buy one at 40% off, because they KNEW we had that much markup, just like TVs and cameras and car stereos had at that time.
You know what the house policy was? Don't waste our time, we don't make that much money
, when you're ready to pay a realistic price
we'll be glad to give you a good one but if you think that's going to be 40% off, goodbye, there's the front door.
When the customer is under the delusion that they can do you a favor by demanding something that is physically impossible, they need to go to a CHARITY not a BUSINESS.
A business exists to make a profit. You can negotiate how much that profit is, sometimes, but you can't expect them to take a significant loss just because you want something they don't offer and couldn't
make a profit on.
Skype? Sure, a catalogue house could put it on the computers
their operators already man. But a retail operation? Has no operators sitting at consoles, has no way to conveniently add them, isn't going to change the paradigm and give all the sales reps cell phones with Skype to compete against customers on the floor. It is just too easy for you to pick up the phone--instead of demanding they change their entire way of doing business.
You won't pick up the phone
? That already makes you a problem customer, and most every business tries not to serve them. Even refuses to serve them. And usually for good reason, because problem customers cost them money
I don't say a business should be inflexible or unresponsive or afraid to try new things, but Skype? There's just no business case to be made for it.