I had a very unfortunate experience with this company.
I recently rented a 40 foot catamaran
from Windward Islands
for ten days in Saint Marteen. The boat I initially rented was replaced 24 hours before the starting date of the contract
with a boat that they had never used before Here are pictures of the boat they rented to me.
Windward are refusing to offer me a 25% refund plus cleaning
costs that I proposed as a settlement to avoid litigation. Future customers of this company please judge for yourselves.
Should Windward island finally agree to compensate I will be happy to revert. In the meantime I recommend to all new clients to stir clear of this company.
The starboard engine
could only be started from inside the engine
compartment outside the boat's security
lines and using a taped switch. The electric
wire caught fire on the second day of the cruise
. The engine could only be switched off by leaning inside the engine compartment during navigation
to activate the carburetor throttle!
The oars of the annex were unusable and fell apart when used.
heater caused an overall blowout in the fuse box when connecting the boat to power at the marina. Hot water
could only be obtained by powering the engine for an hour in the Marina!
The annex was a mess, improperly inflated, with broken handles and an engine that stalled regularly, with no working oars to compensate! The pump provided to inflate the annex was not compatible with the mode of the annex!
The pillows provided were filthy with mildew marks and the cushions
and mattresses stained with zippers broken...
The front port mooring
line was made of three lines pieced together with knots and could not slip or slide through a mooring
All of the above was consigned in the inventory at the start of the cruise
and Windward Islands representatives committed to compensate me over the phone
before I took the boat, after the cruise as they had no other boat to offer me when I complained. I am waiting for an acceptable compensation and proposed a 25% refund of the rental cost plus the cost of cleaning
that was charged to me at the onset.
I have photos of the dismal condition the boat was in and of the engine switch. When I tried to post my negative impressions on their Facebook page, my post was immediately removed. They only allow positive criticism on their Facebook page which is not very reflective of the real customer satisfaction this company deserves.
I have created a Facebook page on the subject with photos here: