I've been cruising for the past year in Mexico
with a Walker Bay Genesis hypalon inflatable
as our dinghy
. Not surprisingly, the dinghy
was getting hard use.... used several times daily and with surf landings. I've been quite pleased with the performance and characteristics of the dinghy.
A couple of months ago, one of the rear tubes started to seperate from the transom. Nothing critical at the time, and with some glue, I could probably fix it. But the boat was still under warranty and it shouldn't have this problem. When I was returning to the US, I contacted my boat dealer- Alki Beach Boats in Seattle
, and described the problem. They asked for the hull
number and a couple of digital pictures of the problem. Nope... no repairs
and not going to send glue to me. The dealer stated that they wanted me to get a new boat. Right. Within a few hours, I was contacted by Walker Bay to arrange for the delivery
of a complete NEW BOAT!! No runaround, no hassle, no shipping
charges. I was able to get the old boat to another dealer in San Diego
, and a new boat was waiting for me.
It's great to know that there are manufacturers and dealers willing to really stand behind their product and to go out of their way to exceed a customer's expectations. Oh, and the glue separation... evidentially there were a few boats (only a few) that had a defect in the gluing at the transom.
And the usual disclosure statement.... I have no connection with Walker Bay or the dealers, except for being an extremely satisfied customer.