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Old 02-08-2018, 14:58   #1
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AnglaisInHull's Avatar

Join Date: May 2015
Location: Sailing Lake Ontario
Boat: Mirage 35
Posts: 671
Thumbs up Bitstorm / Bad Boy WiFi extender customer service

I'm in the process of doing firmware updates on the system inherited with my boat; it's not complete yet but I can already give a big thumbs up to Bitstorm's customer support.


The update is complicated because the system is almost 10 years old and hadn't been touched, so needs to jump a couple of generations. I'm not even the original purchaser, but they are bending over backwards to provide me with the update files, explain the (non-standard because waited too long) process, respond promptly to my questions with next steps to try, etc.


Thanks a bunch to their tech support team.
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