Cruisers Forum

Join CruisersForum Today

Thread Tools Rate Thread Display Modes
Old 09-10-2015, 11:55   #1
Registered User
xeon_tsd's Avatar

Join Date: May 2011
Location: "Out There" (mailing Austin TX)
Boat: Lafitte 44
Posts: 417
Seafrost Customer Service.....ROCKS

I had to trouble shoot my freezer and reefer this week. I got on the phone w/ Seafrost and they worked patiently and dutifully to help trouble shoot and resolve issues. The system came with the boat when I bought it. They did not care that I was not the one who purchased the unit, that it was 8+ years old... they simply rolled up their sleeves and dug in. One very happy customer.

hopefully I will keep this updated....
xeon_tsd is offline   Reply With Quote
Old 09-10-2015, 12:16   #2
Registered User
Jolly Roger's Avatar

Join Date: Oct 2006
Location: Titusville, Florida - for the moment
Boat: Down East 45, Brigantine
Posts: 852
Images: 1
Re: Seafrost Customer Service.....ROCKS

I installed a new freezer from Seafrost and had most excellent cooperation from Cleive Horton and his people. There is a page on my website how this was installed and shows their equipment. It’s working very well so far.

How to build a square rigger? Find out at
Also pages of sailboat items for sale
Jolly Roger is offline   Reply With Quote
Old 09-10-2015, 12:22   #3
Registered User

Join Date: Nov 2013
Location: Raritan Bay
Boat: Morris Justine
Posts: 37
Re: Seafrost Customer Service.....ROCKS

I had similar experiences with Seafrost and Cleave. My boat came with an old engine driven system and when I broke the compressor they helped me get things working again. Because of the good service, I went back to them when I added a 12v system and got more great service.

I'm a happy Seafrost customer.
MooGroc is offline   Reply With Quote
Old 23-12-2015, 16:30   #4
Registered User
Highland Fling's Avatar

Join Date: Mar 2007
Location: Sunny Scotland but sail in the Caribbean
Boat: Beneteau Oceanis 461
Posts: 367
Re: Seafrost Customer Service.....ROCKS

I have always had similar experiences with Seafrost and Cleave, last week in fact was the last time. My boat came with an engine driven system but keeping it maintained was an expensive option and involved yearly visits by local refrigeration EXPURTS who knew how to charge.

That and the need to run the engine twice a day YUK AND wanting a real freezer, so after a number of email exchanges with Cleave we purchased and ourselves fitted a Seafrost BDXP twin cold plate system, with custom sized cold plates this was in 2010 We chose that one after a lot of email sensible and helpful exchanges with Cleave and because of the previous good service and great customer care from Cleave and Seafrost

So it was a no brainer to go back to them when I added the 12v BDXP system and we got more great handholding service.

FOUR YEARS on (last week), it was still there when we had a wee issue with our system and with a freezer full of frozen pre cooked food and frozen uncooked food I was woried about dumping all of that food and was not thinking logically. A few emails from Cleave sorted the problem as well as my wonky thinking.

A few years ago we were going to double up on our system and have two BDXP units one in each of the (the smaller one) being a high performance dedicated freezer the other (the big box) being a refigerator. BUT speaking with Cleave he suggested that we adjust our systems settings on the Electronic thermostat and putting in a simple lexan box divider we have one big box with a divider that is both a freezer on the LHS and fridge on the RHS and the other box that is back to back with the first and coldest plate in the ststem (that is the freezer side) gets cold enough to be an effective refigerator just by heat transfer through the Beneteau installed box divider/seperator. Since we have only added some insulation (Blue Foam) inside the boxes there is a lot we could still do at significant cost and hassle (strip out the galley and rebuild the boxes) to make our system more efficent and reduce the run time of the compressor BUT even if we were to do that the refigeration system would be Seafrost.

Obviously I am a very happy Seafrost customer and recommend them and their systems unreservedly. IMHO in the boating world it does not get any better than being a Seaforst user and customer.
Now with 600AH of LIFEPO4
kindest regards
Highland Fling is offline   Reply With Quote


Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Customer Service at GPSNavX and MacENC ssullivan Navigation 15 21-06-2015 18:23
Beware of Rocks ... FLOATING Rocks! David_Old_Jersey Cruising News & Events 13 15-08-2012 00:34
Steveston Marine Customer Service Brent Swain Product or Service Reviews & Evaluations 25 20-04-2007 09:17
Navman Customer Service GreatKetch Product or Service Reviews & Evaluations 2 02-11-2006 18:07
Navman Customer Service GreatKetch Marine Electronics 1 13-09-2006 12:14

Our Communities

Our communities encompass many different hobbies and interests, but each one is built on friendly, intelligent membership.

» More about our Communities

Automotive Communities

Our Automotive communities encompass many different makes and models. From U.S. domestics to European Saloons.

» More about our Automotive Communities

Marine Communities

Our Marine websites focus on Cruising and Sailing Vessels, including forums and the largest cruising Wiki project on the web today.

» More about our Marine Communities

Copyright 2002-2015 Social Knowledge, LLC All Rights Reserved.

All times are GMT -7. The time now is 09:11.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
Social Knowledge Networks
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2016, vBulletin Solutions, Inc.

ShowCase vBulletin Plugins by Drive Thru Online, Inc.