Living here in South Florida
, where the yacht industry has been booming for years, but is now slowing down dramatically, it is amazing how the workers have not quite caught on. We have recently started a refit
here, and the attitude I am encountering among some workers is would be laughable if it were not so surreal. I recently had some work
that needed the touch of experienced carpenters, here in a town with thousands of them out of work
due to the housing collapse, and yet these "boat carpenters" (basically floating cabinet makers) thought nothing of not showing up on time, not cleaning
up their work area, padding their hourly bill by lots of hours, and basically working the job in whatever order they (not me) wanted, and starting jobs I didn't want done, and then telling me I would HAVE TO finish it now that they had torn it apart, all the while not finishing other jobs that they had already started. Yet when I fired them, they looked like deer in the headlights, and I had to repeat it several times "Don't ya get it, you're fired". They were quickly replaced with guys who understand how to do a good job, price
accordingly, and actually listen. Is this going on elsewhere as well? If so, then maybe we are entering an era where customer service
is making a comeback, with pride in workmanship will prevail.