Cruisers Forum

Join CruisersForum Today

Thread Tools Search this Thread Rate Thread Display Modes
Old 29-08-2018, 07:21   #1
Registered User
Akapeterc's Avatar

Join Date: Oct 2011
Location: Scarborough Queensland Australia
Boat: Hunter 44DS
Posts: 263
No help when out of US

I am in Australia and have 3 large fenders made by Taylor Made which have very bad leaking valves. I sent an email to the company asking if I could purchase and pay for the freight for 3 new valves and I was told that they would not send the parts outside of the US. So much for there life time warranty if you want to travel around the world.
Akapeterc is offline   Reply With Quote
Old 29-08-2018, 13:53   #2

Join Date: Apr 2006
Posts: 15,129
Re: No help when out of US

I guess you never read the warranty?
"All potentially defective products must receive a Return Goods Authorization (RGA) # before they are returned to Taylor Made Products. ... Freight on defective products is the responsibility of the consumer...Repaired or replacement products will be shipped back to the consumer freight prepaid."
They say they'll fix things--they don't say they'll send out repair parts. You might try to speak to a manager and explain that shipping three fenders might cost you $100? out of pocket, AND IT WILL COST THEM just as much to ship the new ones back to you. SO shipping you some parts would be much more reasonable. (Although, thinking about the way valves are heat fused into fenders, I can't see that there's anything you could repair unless you had a vinyl factory.)
If they intend to just replace the fenders, and they have any authorized distribution in Oz, the best solution might be to just have a dealer swap them out, since the old one would probably just he thrown away in any case.
hellosailor is offline   Reply With Quote
Old 29-08-2018, 16:26   #3
JPA Cate's Avatar

Join Date: Nov 2011
Location: aboard, cruising in Australia
Boat: Sayer 46' Solent rig sloop
Posts: 18,461
Re: No help when out of US


Investigate re-shippers within the US. The one we have used is My USA. You can have them ship to an address or to a post office in Australia, "Poste Restante" if you are traveling. You will have to have them put not only "Please Hold For Yacht In Transit" and the boat's name, but the names of whoever will pick up the mail. And they should bring their passports for their identification.

If it's the fill hole that's leaking, rather than the outside of the plug, try plugging it with one of the round toothpicks, for a temporary fix. Leave enough sticking out so you can remove it. If it's the outside, maybe extract it entirely, and put it back in with Sikaflex? Worth a try, for a short term fix. May not work, I've never tried it.

Who scorns the calm has forgotten the storm.
JPA Cate is online now   Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
HELP - Water Coming Out of Air Filter - Boca Grande, FL - HELP chadlaroche Engines and Propulsion Systems 14 30-12-2010 16:33
To haul out, or not to haul out? Ocean Roads Construction, Maintenance & Refit 3 30-04-2009 00:26

Advertise Here

All times are GMT -7. The time now is 23:04.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
Social Knowledge Networks
Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2020, vBulletin Solutions, Inc.

ShowCase vBulletin Plugins by Drive Thru Online, Inc.