Has anybody else noticed the drastic decline in product and spare parts
support for their watermakers since corporate giant Parker Hannafin swallowed them whole?
I had a part not sent from California
for over two weeks despite repeated emails and communication. This resulted in the cancelleation of a two week charter
on a client's high end vessel, the cancellation of an plane charter
to fly in the guests and a loss of a certain amount of credibility to several businesses.
Parker Hannafin's response was "sorry for your inconvenience!!!" I would print their side of the story but they refuse to communicate. The cost of their poor service
cannot be compensated but they haven't even offered an excuse or said what they'll do to make sure it doesn't happen again, let alone tendered a genuine apology and acknowledgement of their dismal performance.
I can no longer recommend any parker Hannafin products to any of my clients if this is the level of support they offer.