Victron Disappointment

[CatNewBee]

Originally Posted by Brewgyver

The OP's issue, which I share, is that Victron doesn't sell the complete shunt as a replacement. It's understandable, as far as I'm concerned, that they don't sell the shunt PCB separately, but it's not understandable to me that they sell the bare shunt, without the PCB, yet not WITH the PCB.



If there's a reasonable explanation for this, I'd love to hear it.

Yes, you can use the PCB on many different size shunts. I upgraded mine to 1000A. There is even a 2000A version. Some feel, the 500A is too big, there are smaller shunts too.

The PCB is a proprietary part of the BMV, so you buy a new set or sent it back for repair/replacement. Having the PCB you can make your own BMV without other Victron parts, this (and the display) are the core of the product.

[Brewgyver]

Originally Posted by CatNewBee

Yes, you can use the PCB on many different size shunts. I upgraded mine to 1000A. There is even a 2000A version. Some feel, the 500A is too big, there are smaller shunts too.

The PCB is a proprietary part of the BMV, so you buy a new set or sent it back for repair/replacement. Having the PCB you can make your own BMV without other Victron parts, this (and the display) are the core of the product.

I meant a reasonable explanation for not selling the complete shunt, and that I considered it understandable that they won't sell the PCB separately. So you're saying that somebody could buy the bare PCB, reverse engineer and build the display and write their own firmware? That is not a reasonable explanation.

[AKA-None]

On the bright side it finally looks like right to repair is making its way through various rule making process

[2hulls4me]

Thanks fir the heads -up on Victron. Our only recourse to situations like this is maximum negative PR.

Plus it’s good public service to your mates out there.
We need more (a LOT more) posts like this.

[2hulls4me]

Brahahaha haha! Great reply!!

[BillKny]

Originally Posted by 2hulls4me

Thanks fir the heads -up on Victron. Our only recourse to situations like this is maximum negative PR.

Plus it’s good public service to your mates out there.
We need more (a LOT more) posts like this.

It MIGHT be a good public service, except it is ALL TOTAL BS. The circuit boards are readily available, no matter what the OP says. This has been pointed out a number of times in this thread.

But the trolls demand feeding

[BillKny]

Originally Posted by Brewgyver

The OP's issue, which I share, is that Victron doesn't sell the complete shunt as a replacement. It's understandable, as far as I'm concerned, that they don't sell the shunt PCB separately, but it's not understandable to me that they sell the bare shunt, without the PCB, yet not WITH the PCB.

If there's a reasonable explanation for this, I'd love to hear it.

There is no "reasonable explanation" because there is NONE NEEDED. The PCBs ARE available as a separate part! Go back through the thread and LOOK FOR THE LINKS.

It has been reported a number of times in this thread, but the trolls keep repeated the lie that they are not.

I can only assume they KNOW at this point it is a lie, or they are just choosing to ignore the truth. The end result is no different.

[mitiempo]

Originally Posted by BillKny

The PCBs ARE available as a separate part! Go back through the thread and LOOK FOR THE LINKS.

We sell them in Canada. I have sold a handful over the last few years.

We do not ship to the US but there are Victron dealers throughout the US.

[BillKny]

Originally Posted by mitiempo

We sell them in Canada. I have sold a handful over the last few years.

We do not ship to the US but there are Victron dealers throughout the US.

You have said so in this thread in the past.

Victron has made clear on their support forum that they are a valid part number available from distributors.

I know PKYS in Annapolis has sold them in the past. Other dealers carry them as well.

Some people only feel important if they can be trashing somebody--facts be damned.

[Dsanduril]

Originally Posted by Maine Sail

...We made no money checking on this for you, yet spent quite a bit of time trying to help you track this part down. I would ask that you remember that the next time you buy marine gear off the net from a dealer who offers zero support..

Did you gloss over this post in your insistence that the parts are readily available and the OP is a troll? It seems that our own MaineSail, a very reputable electrical dealer had a hard time tracking the PCB part down. Or would you rather believe a picture on a website and to keep ranting about a troll? Even though the OP came back repeatedly when links were posted and reported "no actual stock"?

Remember the CF mantra "be nice"?

[BillKny]

Originally Posted by Dsanduril

Did you gloss over this post in your insistence that the parts are readily available and the OP is a troll? It seems that our own MaineSail, a very reputable electrical dealer had a hard time tracking the PCB part down. Or would you rather believe a picture on a website and to keep ranting about a troll? Even though the OP came back repeatedly when links were posted and reported "no actual stock"?

Remember the CF mantra "be nice"?

I'll tell you what: I'll be every bit as "nice" to the OP as he has been to Victron. He has accused Victron of not supporting their product with spare parts. This is just not true.

In case he hasn't noticed, supply chains around the world are a bit buggered up right now. To equate a lack of stock of ONE particular part with a policy of poor customer support is, well, just "not nice."

But this thread is now on my ignore list, becasue there is nothing I have left to add.

[Time2Go]

Originally Posted by BillKny

I'll tell you what: I'll be every bit as "nice" to the OP as he has been to Victron. He has accused Victron of not supporting their product with spare parts. This is just not true.

In case he hasn't noticed, supply chains around the world are a bit buggered up right now. To equate a lack of stock of ONE particular part with a policy of poor customer support is, well, just "not nice."

But this thread is now on my ignore list, becasue there is nothing I have left to add.

HI Bill
You are full of DoDo
I offered you 3 times the invoice amount if you would
buy this readily available part for me.
And what happened
You disappeared and climbed into a rat hole somewhere
As I said before
I like this bit of kit and like Victron stuff in general
I stand 100% behind what I have said
I even opened up my offer of 3x payment plus shipping to
Anybody who could source this part for me
and actually deliver it.
Guess What
No Takers
Offer now rescinded
Stick it

[pesarsten]

I ordered this pc board from supreme tackle , paid $20 or so, on 8/30/2021.
Website said “in stock”. After 2 weeks, no order info other than waiting to ship, and no response to three requests for status of order. Now site says out of stock.

Maybe Supreme Tackle is a rip-off!

https://supreme-tackle.myshopify.com/

[s/v Jedi]

Originally Posted by Time2Go

HI Bill
You are full of DoDo
I offered you 3 times the invoice amount if you would
buy this readily available part for me.
And what happened
You disappeared and climbed into a rat hole somewhere
As I said before
I like this bit of kit and like Victron stuff in general
I stand 100% behind what I have said
I even opened up my offer of 3x payment plus shipping to
Anybody who could source this part for me
and actually deliver it.
Guess What
No Takers
Offer now rescinded
Stick it

Still, you ignore Bill’s points that your statement about Victron support is not true and that availability of parts is a worldwide issue for all manufacturers. All that is just as true as your observation that it is sold out everywhere.

Also, you ignored calls to send it back to Victron for warranty service, while I and others have explained how good that service is. It seems you don’t want to be helped, just complain.

Now you can attack me

[donradcliffe]

I look at situations like this as a personal challenge. I would find my own way to fix the effing PCB. I had a similar situation with a Katadyn watermaker. A bearing in the drive unit got wet and went out. I asked for a new bearing, and was told that the drive unit was not repairable, and I would need to buy a new drive for 2500 euro. It took me a while ,but I found the exact cam follower bearing Katadyn had used and bought two for $15. Ask me whether I would ever buy another Katadyn product.