My Experience of Buying
a New Beneteau Oceanis
I first inquired about buying
a new Beneteau Oceanis in August 2015. Unsure of what I was looking for in specification, I looked into a few quotations. I was going to the Southampton Boat Show
to look at other boats and what other options were available. Two days before the end of August, I received a number of frantic phone
calls from B.J. Marine
insisting that if I paid a deposit before the end of the month, I would be entitled to “an extra special boat show
discount ”(that no-one else would receive). I was told I would be reimbursed with my deposit at any given time. Not thinking clearly, I paid the deposit almost immediately on the grounds that it could be refunded. On reflection, a week later, talking to other parties, they kept asking what have I to pay the deposit for? What price
? and with what specification? So I asked for my money
back and was denied it. I was told I had to go to the Southampton
Boat Show and ask the directors of Beneteau personally, for my money
back, as Mr Bernard Gallagher (BJ Marine) could not give it back to me. I went to the Southampton boat show discussed a specification and price
, I was then told about the new boat 41.1 and agreed specification and a price was agreed upon. I specifically asked twice “What if the price difference on the new boat go’s up or down? Whether it’s more or less expensive.” I was reassured by Mr. Gallagher, “Don’t worry, if that happens we’ll sort it out”. But that wont happen!
To my amazement, when the new boat was announced, the price had dropped by 20,000. I asked for the price difference and was told ‘no, you don’t get any money back’.
I then had to seek legal
advice, imply a lawsuit and demand my deposit back. After contacting Ancasta Yachts, who were extremely helpful and passed me onto Jean-Francois Lair from Beneteau Yachts. After emailing and having a telephone conversation with him, B.J. Marine
offered me some ‘free extras’ as a sweetener on the deal. However, B. J. Marine were still better off on deal. Not happy I agreed to visit the Paris Boat Show at my own cost in order to view the new boat and meet Jean-Francois. Unfortunately, he was unable to attend the show. I contacted him by phone
and explained to him that I liked the new boat, despite the difference in quality where savings had been made he would do something for me and would speak to Mr Gallagher. On my arrival home, I spoke to B.J Marine (Mr. Gallagher) and voiced my concerns and was told “That’s the price”. If you don’t want the boat delivered to Ireland
, there’s a saving of 2000 pounds”. I agreed for it to delivered to the South of France
I was asked for the final balance to be paid in full at the end of March as the boat was ready to leave the factory. He still charged me an extra 2000 pounds for the delivery
, and argued continually with me that, that was the price, and “the boat won’t leave the factory until you’ve paid for it”. After numerous emails and copies of the copious specification (see attached), I reluctantly paid in full.
I was given a date to collect the boat from, Perpignan. I booked flights and hotel
for four people to collect the boat. I was some weeks later told that the boat was still in the factory. I re-booked the flights and hotel
at my cost for a further two-three weeks later. I was then later told again, that the boat was still in the factory! I rescheduled at my cost an additional further two weeks. We arrived in Perpignan at S.A.S Marine. There was no sign or word from Mr. Gallagher, who never once at any time tried to contact us. They eventually turned up and the boat still wasn’t ready again. Eventually, we went for a test sale
and the electric winch
broke. The fridge ice box was hanging loose, and wouldn’t close. I was told “Don’t worry, they’ll all be replaced”. There was no television aerial on the boat that was in the specification. He argued with me that it wasn’t included. After having to pay S.A.S Marine to fit it, and going over the boat and finding that the outboard
bracket was missing, that was paid for. And sending him the specification of the agreed price, he returned me the invoice cost.
For the most expensive thing I’ve ever bought in my life, (the cost of this boat, I could have purchased several houses) this was the worst customer service I have ever experienced in my life. You would get better customer service at Tesco Not once did Mr. Gallagher ever phone me unless to return a call that first I had made to him. I phoned him weekly since I collected the boat about the broken fridge and winch
. These are still not repaired. Mr. Gallagher is a very nice gentleman a business man, plausible man. However, his customer service skills and arraigns are atrocious. I felt as a customer, his only desired goal was for me to sign up for the boat, after which it was as though I didn’t exist. I would think again about doing business with him or recommending him again.