I ordered a S.H. HX850 hand held in March from Boaters World. The radio
came a week later, I turned it on the screen
blinked on and then nothing: dead. I checked the battery
voltage: topped up, I think 7.4 Volts. Now at this point I would have mailed the thing back to Boaters World for a refund but there is a stop sign on the inside of the radio
box that says STOP we are here to help, please call Standard Horizon if there is a problem with the radio, or something of that nature
So I call SH and get a brusque tech who says, "It's probably the battery", I told him I had tested the battery
and gave him the voltage, he says "well we'll send you a new battery." A week goes buy battery shows up, no difference...I could have forecast
that outcome but whatever.
2nd call - I explain the problem the tech tells me to send everything in. Cool, I think now I am on the right track. I mail everything in, it starts pushing three weeks I call: nothing, I email
: nothing, I call again and get a tech I tell him I am waiting for my radio he says "Oh yeah"... I think oh dear. I ask him what was wrong and he tells me it they replaced an IC. I get my radio back in the mail a week later, now we are pushing a month and a half I haven't had this thing. I get the radio in the mail: Nothing dead same F&*ing problem. Mind you the thing didn't even turn on so either it died in the mail or more likely they never fixed it to begin with.
3rd call. I tell SH I am pretty upset about this and that I want a new radio not this one that clearly does not work. They tell me fine no problem new radio no big deal. You know where this is going. Again 2 1/2 weeks go by and I start wondering what the hell is going on I call them and ask where on earth my new radio is. The tech says "Oh yeah we just repaired it and mailed it out to you." This was followed by a stewing silence. I told him I wanted a new radio, he told me to take it up with customer service
So basically here's what I get. I get to pay full price
for a radio and then shipping
twice. Then I get to wait 4 months to get it. Then when I do get it I am essentially getting a refurbished radio that I absolutely can put no stock in whatsoever. Sweet.
Am I being an entitled jerk about this or does this seem a little egregious?