New England Ropes "Endura Braid" Line (Problems))

[flit]

We have four Endura Braid Lines on our Farrier F36/39 Trimaran (Spinaker Halyard, 2-part Main Halyard, 2-part Screecher Halyard, and Jib Halyard)

The Main and Spinnaker Halyard is now four years old and traveled over 22,000 miles from Canada to New Zealand. These have worked well and have a very nice hand and acceptably low stretch for a performance cruising trimaran.
The Screecher and Jib Halyards are new this month.

The new lines are both bleeding copious amounts of dye from their dyneema core. The Blue one is far worse.
They have stained our decks, mast, hands, and other dyneema lines that these halyards have touched.
Apparently New England Ropes have had this issue in a very mild form with all their Endura Braid but according to the Factory Representative (Peter) They had a bad run where their core dying machine was "spurting" dye and apparently overloading the core with this dye. Please take a look at our pictures.
We have taken the new halyards down and have detergent washed the Blue Fleck Line eleven times. At the re-sellers request; We have Tensioned the 167 foot Halyard twice at over 1-Ton loading to "wring out" the blue dye. We also did gentle power washing to rinse the line with a 2,000 psi pressure washer between detergent washes.
The White with Blue Fleck line is still staining things blue.

After an initial "We will make this right" comment, the factory representative has not answered any of our other requests for information on how to remedy this situation. Ten days have gone by and five messages are now unanswered (these were left by the reseller we purchased the line thru) The customer service is unacceptably poor.

[Matt Johnson]

Crazy that they're not sending you new line when they acknowledge their production issue. It's bad enough you have the clean the deck and everything else from their mistake.