Had a horrible experience there today. I tried to return $200 of products I received from my wife as a Christmas
present, which I could not use. She had bought them in early December & they have a 14 day policy to return for a full refund, which obviously we could not meet.
But they have a WRITTEN return policy at their checkout which states a 15% restocking fee if returned after 14 days. They refused any me any credit & would not accept the return, even though I had the original receipt & both products were in their original packaging. When I approached the manager for help, he ignored me & refused me any credit.
This is a lame business, that does not stand behind their products, nor their own WRITTEN return policy.
It's too bad, as I have just bought a 1986 Beneteau
375 & was hoping to inquire about replacing up to $10,000 of 25 year old B&G electronic instruments while I was down there, among other things. I'm taking ALL of my business to West Marine
, as they know how to treat a customer properly!