Complete Yacht Service, Inc.

[Sailziveli]

Complete Yacht Service, Inc.
200 SW 33d St.
Ft. Lauderdale, FL 33315

My wife and I recently decided that the Westerbeke engine in our Beneteau 361 was no longer up to the job. Based on the reputation of Yanmar engines we selected a Yanmar dealer in Ft. Lauderdale to supply and install a new engine. That dealer was Complete Yacht Service, Inc.

On the plus side of the installation experience were two points:
• We are very pleased, so far, with the Yanmar engine. It may be exceeding our expectations and our hopes.
• The mechanical side of the installation seems to have been handled professionally and expediently; the change over was completed in three (3) days.
On the negative side of the installation experience were these points:
• The installation site was the Lauderdale Marine Center. While there we watched many other vendors doing work on boats. In every instance the people doing the work were assiduous in protecting the finishes and surfaces of their clients’ boats. That was not the case on our boat; we ended the installation with many minor and several major scratches and gouges in our woodwork. Not a good deal. The white gel coat in the cockpit was almost gray with grease and grime.
• When we finally got underway with sails up, we attempted to isolate the start battery and instead all of the house systems went down. In addition the supplemental power, solar and wind were not charging the start battery. There may be other electrical issues yet to be discovered but the wiring of the new alternator appears to be a mess.
• Both my wife and I considered the frequency and level of communication to be disappointing. If we didn’t call, we didn’t know.

In hindsight, we would not choose Complete Yacht Service, Inc. to work on our boat again and, now, regret having done so the first time.