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Old 28-01-2009, 07:56   #1
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Join Date: Apr 2008
Location: Sioux Falls, South Dakota
Boat: Hans Christian 38T- Oblivion
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Blue Sea Systems Multimeter

A couple of months ago I ordered a Mini multimeter from an online a nutshell, the device broke fairly quickly. I e-mailed both the retailer and Blue Sea Systems and asked how to go about sending it in for service. The retailer never replied to any e-mail about service. No big surprise.

But for the record, I received fantastic customer service from Blue Sea. They sent me a new multimeter without making me go through all the hassles of providing receipts and/or sending my old one in first. They shipped out a new one immediately and sent along a pre-paid UPS label for the old one. I love the multimeter and honestly believe I just got a rare defective one.

It's rare these days when you actually receive good customer service, and for that I'll do what I can to support Blue Sea Systems and their products. Thanks!

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Old 28-01-2009, 08:37   #2
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Location: Ft Lauderdale, FL
Boat: 40 ft Pilgrim Trawler, MERIDIAN 2 (squared)
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Thumbs up Blue Seas Customer Service

I would also give Blue Seas a big thumbs up for excellent customer service!!!!!! I have had the need for advice and some small parts like LEDs and lables for a distribution panel, and they provided both without hesitation or charge. To top it all off, their equipment is excellent quality and well thought out.

Do not go where the path may lead.........
go instead where there is no path........
and leave a trail.
Ralph Waldo Emerson
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Old 28-01-2009, 09:33   #3
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Location: San Juan Island, WA.
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Who was the retailer? We could all benefit from this kind of info.
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Old 28-01-2009, 10:27   #4
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Location: Matawan, NJ
Boat: Beneteau 35s5
Posts: 17
Blue Sea 12 V panel

I installed a blue sea system panel March of 08, in September i was hit by lightning and it fried every thing on the boat. For some reason the surveyor refused to replace the new panel so I called Blue Sea Systems to find out how to test the panel for problems. Without any questions they requested my address to send me a new panel (no charge not even shipping). I received it about a week after my call.

Aside from their service they build a great product.

Kudos to Blue Sea Systems and their customer service policy.
It's all good!
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Old 11-04-2009, 17:19   #5
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I bought Blue Sea panels a few months ago for a refit and got around to installing them recently. In the interim, I lost one terminal screwbolt and munged a label. When I emailed to ask how to go about finding replacements, the reply came a week later and said the parts were in the mail. Amazing service.
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