Active Captain issue

[Kiwibev]

New member here. Just joined forum and have urgent issue and need assistance.
I changed my email address for Garmin, and now Active Captain won’t recognise me.
Tried changing back to no avail.
Leaving port tomorrow and need to transfer my route planned in navionics on iPad to chart plotter using active captain. But Active Captain keeps telling my I’m not the owner and won’t activate synch for new course.
All suggestions most welcome please.

Kiwibev

[Jamme]

Originally Posted by Kiwibev

New member here. Just joined forum and have urgent issue and need assistance.

I changed my email address for Garmin, and now Active Captain won’t recognise me.

Tried changing back to no avail.

Leaving port tomorrow and need to transfer my route planned in navionics on iPad to chart plotter using active captain. But Active Captain keeps telling my I’m not the owner and won’t activate synch for new course.

All suggestions most welcome please.



Kiwibev

Hi, and welcome. Have you considered other transfer options? I export my Navionics routes on microSD and then re-import them via microSD on my plotter.

[skipmac]

Can't you just look at the iPad occasionally and use the plotter like a chart and just go where you want to go without following a route?

[Lake-Effect]

Originally Posted by Kiwibev

New member here. Just joined forum and have urgent issue and need assistance.
I changed my email address for Garmin, and now Active Captain won’t recognise me.
Tried changing back to no avail.
Leaving port tomorrow and need to transfer my route planned in navionics on iPad to chart plotter using active captain. But Active Captain keeps telling my I’m not the owner and won’t activate synch for new course.
All suggestions most welcome please.

Kiwibev

Sorry, there's few options:

1. contact Garmin
2. bring your iPad

[GordMay]

Greetings and welcome aboard the CF, Bev.

[Kiwibev]

Now I'm back in port, I'll be contacting Garmin to see what to do. Thanks for your assistance.