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Old 21-02-2020, 20:44   #1
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Active Captain issue

New member here. Just joined forum and have urgent issue and need assistance.
I changed my email address for Garmin, and now Active Captain wont recognise me.
Tried changing back to no avail.
Leaving port tomorrow and need to transfer my route planned in navionics on iPad to chart plotter using active captain. But Active Captain keeps telling my Im not the owner and wont activate synch for new course.
All suggestions most welcome please.

Kiwibev
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Old 25-02-2020, 21:14   #2
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Re: Active Captain issue

Quote:
Originally Posted by Kiwibev View Post
New member here. Just joined forum and have urgent issue and need assistance.

I changed my email address for Garmin, and now Active Captain wont recognise me.

Tried changing back to no avail.

Leaving port tomorrow and need to transfer my route planned in navionics on iPad to chart plotter using active captain. But Active Captain keeps telling my Im not the owner and wont activate synch for new course.

All suggestions most welcome please.



Kiwibev


Hi, and welcome. Have you considered other transfer options? I export my Navionics routes on microSD and then re-import them via microSD on my plotter.
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Old 25-02-2020, 21:21   #3
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Re: Active Captain issue

Can't you just look at the iPad occasionally and use the plotter like a chart and just go where you want to go without following a route?
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Old 25-02-2020, 21:29   #4
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Re: Active Captain issue

Quote:
Originally Posted by Kiwibev View Post
New member here. Just joined forum and have urgent issue and need assistance.
I changed my email address for Garmin, and now Active Captain wont recognise me.
Tried changing back to no avail.
Leaving port tomorrow and need to transfer my route planned in navionics on iPad to chart plotter using active captain. But Active Captain keeps telling my Im not the owner and wont activate synch for new course.
All suggestions most welcome please.

Kiwibev

Sorry, there's few options:
  1. contact Garmin
  2. bring your iPad
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Old 26-02-2020, 04:29   #5
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Re: Active Captain issue

Greetings and welcome aboard the CF, Bev.
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Old 27-02-2020, 03:57   #6
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Re: Active Captain issue

Now I'm back in port, I'll be contacting Garmin to see what to do. Thanks for your assistance.
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