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Old 04-01-2021, 13:43   #1
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Join Date: Jan 2021
Location: Tennesee
Boat: Island Gypsy 44 Flushdeck
Posts: 4
CG Cellular warning

After Island WIFI went down, I moved to CG Cellular for the boat data plan. That went well (short of not having an auto pay subscription anyway) through my Dec 13 Renewal. Then on Dec 27 I get an email stating hotspots will no longer be serviced as of 12/31/2020. When the "stuff" hit the fan with Island WIFI, they promptly refunded unused payment to me and other customers (all as far as I know).

I promptly replied to them asking what needed to be done for a refund for the remaining time, as they changed the terms of service mid month. In all fairness, AT&T changed their terms, forcing CG to do this. Their response below:
  1. Please view our refund policy here: https://www.cgcellular.com/pages/terms-of-service
  2. Please note that we do NOT offer refunds for prepaid services, plans, and bills payment.
  3. We offer a 14 day return/exchange policy on most physical items (routers)
  4. Thank you!

As I explained to them, if I wanted out, that would be understandable. If I signed up under the new terms, then that's on me. I would caution anyone doing business with them, in that if something changes, they will keep your $ and basically say "tough s^%$. Not an outfit I would ever do business with again.
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