Quote:
Originally Posted by captainfitzwine
Not so simple when you're on the move from France to California. Raymarine has their own warranty protocol which includes sending the dome into their factory. We did have local RM service dealer troubleshoot then but couldn't just replace without authorization. Take to long to explain but point is warranties suck on the move. Cash gets action. I share this as an FYI for long maiden voyages during warranty. Overall I love my Lagoon 450 with 30,000 miles under my hulls already.
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Thanks for the FYI...
I Understand the logistics problems
But the Builder's lack of Support to a valued new
Lagoon Buyer who is in transit is troubling
It deserves more clarity.
Was the cause a
Raymarine failure or an
installation failiure?
Either way, would not the
radar have been purchased thru Lagoon or a local dealer who then subcontracted the
installation?
If so then logically would not Lagoon need to sign off on the protocols to authorize
repair - replacement and in your case fast track the solution?
Or is this a profit center for the Lagoon dealer who then did not support you?
This is a big deal for my friend-client who is used to Superyacht support by the
Builder.
If he were to buy a Lagoon and take
delivery of a semi custom larger model from the Factory........Then Normal Expectations for the first year is that the
Builder provides a fast track warranty
service for a customer's yacht in transit.
That the Builder uses their influence and logistics experience to coordinate and solve the problem in tandem with other warranty issues.
That seems to be lacking!