Quote:
Originally Posted by a64pilot
When you call them on the phone, do they hang up or just put you on hold forever or what?
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When I tried to contact
Hunter Factory customer
service four different times regarding a keel failure, my only option was to leave a voice message. Not once did I ever receive a return call. When I spoke directly to the Hunter sales team at two different
boat shows including the
marketing manager and told them about the non-existent customer service, they appologized, took down my phone number and assured me that the service people would get back to me asap.... they never did.
Twice I called a Hunter dealer direct in
San Diego for assistance locating a
solar panel
battery charger specific for our
boat and a
bilge pump... never got back to me on either issue. Then tried the Hunter factory, and was told by the person in the
parts department, that Hunter did not stock
parts that came on our boat (450cc) and that I'd need to track them down myself at a
marine store.