I came across this just a few months ago when interviewing the owner of a new boat
(same model we ordered ourselves a bit later). The boat
was delivered with one piece of (optional) deck
equipment actually missing.
Also during our ordering process I noticed the risk of getting selections and options wrong due to communication problems etc, so here's the most important steps of the process so far
, and some comments:
- The final order should include a complete and accurate
list of equipment, options, fabrics, colours etc. Take the time to iterate through this until everything is as it should be before signing. Unintentional mistakes
can creep in and they are much more difficult to fix later on. (I've heard of a couple who had to redo their whole interior
at their own cost due to bad communications
, but that was another dealer and another brand
- To prevent mistakes
being made between the dealer and the manufacturer, request (if not automatically provided) a copy of the manufacturer's order confirmation and recheck
that everything is in order.
I'll report back in December about whether the actual boat matches the specifications but meanwhile I'll just end by saying that so far we've had communication mishaps in both of the steps above, and it would have been surprisingly easy to end up with a boat with different specifications than we expected.