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Old 28-09-2020, 14:53   #1
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Join Date: May 2020
Location: Omaha, Nebraska
Boat: Catalina 18, Looking for Larger!
Posts: 59
Charter Company Boat Change

I recently began the process of chartering a 44 foot 3 cabin catamaran. After verbally confirming the boats availability and paying a deposit (a couple of days later), the Charter company contacted me and asked if I would take a 4 cabin 46 foot boat or a 4 cabin 42 boat instead at no extra charge. Both these boats would normally be more expensive than the boat I reserved as they have 4 cabins vs. 3. However, I only have 5 people going and I wanted the big shower in the owner's version, so extra cabins were of limited benefit to me.

I explained this to the Charter company and they regretfully did not have any 3 cabin boats available for my date. They offered the two above boats or a refund. I explained that the 4 cabin was not a benefit to me and asked if I took the 42 foot, if they could wave the predeparture sleep over fee (1/2 days charter price). They said no.

How would you handle the situation? Do you think this is unusual? Would it matter why they asked for the boat change? The charter company was very professional and personable regarding the issue but very adamant that all they could do was offer a replacement 4 cabin boat.
jmc42 is offline   Reply With Quote
Old 28-09-2020, 20:29   #2
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Join Date: May 2017
Location: Katy, TX
Posts: 415
Re: Charter Company Boat Change

It's not uncommon for them to offer upgraded boats, sometimes even when your requested boat is available. There are a number of reasons why.

In this case, it is possible that someone got their deposit in on the oat just before you did. With things just reopening, this may be what happened. Another possibility is that they never had the boat you requested available, but you said they were professional so this may be less likely. Another possibility is the owner contacted them and scheduled one of their weeks before they received your deposit.

Unfortunately you never received the contract, so you're kind of out of luck. You have some good options, including getting your refund and going with another company.
leboyd is offline   Reply With Quote
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