Less than 24 hours after my original post, a supervisor for Boat US called me. From my post, they were able to determine who I was and my claim.
He was very nice, apologetic, and actually listened to me. Within a week, we had the first check that the original representative said she was going to send, and the larger amount for the bulk of the claim that the supervisor said he was going to send.
Boat US understands my claim is not complete, and I have made sure I have not signed anything stating this - and have documentation
that the claim is still open. At this point, the engine has not been inspected (too many wiring
issues to test) and we are finding other items that were damaged has repairs have started.
For those following this because they are in the same "boat"
: All is not great yet. The checks are issued to us and to our bank (I'm going to withhold that national bank's name at the moment). We have been in negotiations to get the bank to endorse and turn over the checks, as:
1. We are acting as our own General Contractors and thus, will disburse payments to contractors as needed.
2. We have already fronted a large amount of money
to mitigate any further damage (per Boat US).
When we first contacted the bank to compete this process, we were not stonewalled: We were laughed at. The "Claims Loss" department of this bank - after 4 phone
calls that each included offers to get a new credit card from them - we ended up with a supervisor that laughed at us and told us that "We (bank) own that boat, you don't" and "We will pay people when we feel like it". Yes - I'm quoting now.
Thankfully, the company I own has a long relationship with this bank and we have threatened to pull several major accounts from them. That seems to have put a cork in that supervisor, but we will see next week.
On the bright side: The riggers are working on the repairs to the mast
and should have it ready in a couple of weeks. I've broken down the repairs for the other trades into workable projects and hope to have them competed in about 2 months.