I operate a marina that is
remote, located in Desolation Sound, and seasonal, two things that make it tough. I will tell you about a few misconceptions most boaters have. My best customers are the one in the 25 to 45 ft
boat range with or with out
kids. They spend the most. They have less
storage space on board so they carry less supplies and need to replenish more often. They tend to go out and eat at least once as mom wants a break too. They may
purchase less volume of
fuel but again because of their smaller
tanks they fill more often, they also require less
water and less
power. The larger
boats say over 60 feet come with fully stocked
food supplies and fridges therefore shop less. They may pay more for being on the
dock , maybe 20$ a day more, but they don't often need
fuel as their
tanks are larger and last until they can get to the cheapest place to
purchase. Their
power usage is often 4 to 5 times a
boat 20 feet smaller. Once you get over 100 ft, those boaters spend nothing normally except for the moo rage. Use much more power again, can often take hundreds of gallons of
water per day, rarely go out to eat as they have chefs aboard or crew. I actually charge
boats over 100 ft double the rates per foot to be on they
dock. Most of my " challenging customers" come off the larger boats, the stories I could tell! I don't discriminate based on boat size or wether you're anchored out or tied to my dock. That boat anchored out gets the same
service and sometimes better....why? Because I want him on the dock, it's the old adage that you will get more bees with honey then vinegar. Some people shouldn't be int eh customer
service biz and maybe this guy was one of them. Maybe he operates on the philosophy that his job would be easier if it wasn't for all those pesky customers.