Date: 4/18/19
I have been in the market for about 300w of
solar, and of course heard of and tried to contact - and buy - a system. I made repeated calls to both their customer
service and to their tech/sales lines and was never able to get through. Both line give you the chance to leave your number and to be called back, so of course I also left my number. Repeatedly.
I then sent
email to their sales address begging for a contact - no soap.
They finally replied to an
email, stating they'd tried to call me - no so - my call log is absent their
phone numbers and area codes. I answer my cell. I don't speak for anyone else but with any vendor - esp. a technical one - I expect to be able to communicate effectively. This didn't happen with me and my choice is now simple:
Buy their product and hope it's ok, and that I don't need support or walk. At one time I got through briefly to customer
service and was told they were extremely busy and trying to hire new people. Perhaps they are a victim of their own success, I don't know.
But I seriously hope they fix their system, as it's hard to beat their prices for a decent system that is fairly regarded. A shame.