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Old 13-01-2016, 10:08   #1
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Renogy Solar Customer Service

Have a Renogy product we purchased just over a year ago that started to exhibit performance problems over the last few months. The situation escalated to the point we have almost no output in good conditions. Renogy no longer offers this particular product which raised a red flag, so fired off a firm but polite note to them via their web pages contact form requesting some input and possible resolution.

Within 24 hours, I received a call from Renogy apologizing for the situation, and offering to either replace the defective panel with one of equal wattage, or a full refund.

Can't ask for more than that. They are sending me a new panel, and prepaid shipping slip to send back the old one.

Nice to find a company that stands behind their products.
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Old 13-01-2016, 10:18   #2
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Re: Renogy Solar Customer Service

That is excellent to hear..

Also, good on you for posting a positive experience. So often people just post negative.
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Old 13-01-2016, 10:35   #3
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Re: Renogy Solar Customer Service

Kyocera replaced a defective 120W panel that was 11 years old with a new for old.

Good to see vendors standing by their products.

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Old 18-04-2019, 06:50   #4
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Re: Renogy Solar Customer Service

Date: 4/18/19

I have been in the market for about 300w of solar, and of course heard of and tried to contact - and buy - a system. I made repeated calls to both their customer service and to their tech/sales lines and was never able to get through. Both line give you the chance to leave your number and to be called back, so of course I also left my number. Repeatedly.

I then sent email to their sales address begging for a contact - no soap.

They finally replied to an email, stating they'd tried to call me - no so - my call log is absent their phone numbers and area codes. I answer my cell. I don't speak for anyone else but with any vendor - esp. a technical one - I expect to be able to communicate effectively. This didn't happen with me and my choice is now simple:

Buy their product and hope it's ok, and that I don't need support or walk. At one time I got through briefly to customer service and was told they were extremely busy and trying to hire new people. Perhaps they are a victim of their own success, I don't know.

But I seriously hope they fix their system, as it's hard to beat their prices for a decent system that is fairly regarded. A shame.
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