In the spirit of being honest and balanced, Iíd like to close out Ďwater heater gateí.
Despite a little pressure being required, our broker
has paid for all of our repairs
When we purchased Susan Ann II it was agreed and understood that weíd be sailing around the world and that many of our issues would not be next door to a friendly Lagoon
dealer. As we are frequently on the move, logistically, itís very difficult to organize support. Our broker
has tried, where possible, to help out but I think that often the response from Lagoon
is ďitís not coveredĒ or more likely ďitís covered by the manufacturerĒ.
It seems that you buy a Ferrari (Iím by no means suggesting a Lagoon is a Ferrari, however I did 13.5kts today!) and then if the B$O stereo in your Ferrari stops working then itís your responsibility to contact B&O about your issue and Ferrari play no part in the process. I canít quite get my head
around this but buyers of new boats will need warranty details for all the major items, itís defo faster to go direct. This is not a broker specific issue, we have friends who have done the same thing. Our AIS unit was changed out inside a week dealing direct with B&G. From the states to St Martin
. No questions. Good work
B&G! The same with our friends VHF
I think that maybe that fact that Iím new to this industry or am feeling isolated as we are a long way from the type of support Iíd be used to (thereís no kwikfit / auto repair shop around the corner) that I felt like our warranty wasnít being upheld as Iíd expected.
is, keep up the communication, be transparent, honest and when you get a Ďnoí, keep pushing. Itís a brand new boat
, your dream, it should run perfectly.
In the end, I sourced a new water
heater, fitted it and my broker has reimbursed me the full cost. Which considering our circumstances, is the best I can hope for. Itís faster for me to repair something and keep on with our plans than to have to plan a stop in a marina and book in an engineer
Whatever the cause of the issue, Iíve bought a spare anode and will check the water heater in 3 months. (Manual says check anode every 12 months).
Good news is, we have plenty of clean, hot water and all onboard are happy!!!