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Old 21-10-2016, 11:28   #1
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Join Date: Mar 2011
Location: Montreal, Canada
Boat: Hylas 44
Posts: 134
VHF antenna, Metz keep his word!

Just a word to say that I am southbound for a forth trip in the Caribbean and after testing my VHF installation with à SWR meter and a dummy load, I discover that the cable was defective and the 10 years old antenna had high SWR. I contacted the antenna manufacturer and he suggested to send it back for testing.
Less than a day after receiving, I was contacted by Mr. Metz himself, and was told that the antenna did not fulfill their standard and will be replaced. Four days later, I received a brand new antenna free of charge.
I believe that it is important that others be aware when customers satisfaction is the number one priority of a manufacturer.

Jacques Pelletier
S/V NorthBound

P.s. Yes I know, we are currently southbound!

Envoyé de mon iPhone à l'aide de Cruisers Sailing Forum
Northbound44 is offline   Reply With Quote

antenna, vhf

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