Originally Posted by chrysm
technical support is very bad nowadays... Locally here they even don't know the products we use (mine are very old : 2 years ago they were brand new).
I hope to find people with much more knowledge inside this company ...
Yup. That's my experience. I have reached a conclusion about my next major purchases of marine electronics
: buy the absolute cheapest I can find. Even the best stuff is not designed to last long, and if any instruments/electronics are integrated, they won't understand anything you add after a few years (despite repeated promises that the latest versions will 'talk' to everything else for ages). I don't think there's a technical reason for this; it's a business decision not to make the new stuff understand the old stuff.
I've been considering a bigger boat. It has very fancy and costly 12-year old electronics
. The owner insists it's all perfect. I don't have the words to politely get him to understand that it could all be junk the first day the next owner goes offshore
, and that fixing the piece that breaks just won't be possible. In other words, any smart buyer is going to figure in the cost of replacing all those electronics within the first year. But try making a boat seller agree with that.
This problem with soon-to-be-obsolescent electronics is no different than home stuff these days: I just had my two-year-old washing
machine fixed (costing more than half the price
of a new one). The problem was, of course, a circuit board. The first thing the repair guy said was "don't bother to fix it next time; just buy a new one." Everything is throw-away nowadays, which makes a sailor who likes to fix things weep...