Go to the Raymarine
Support site and explain the problem to them... Since FLIR bought Raymarine the Tech Site has been giving answers back in less than 24 hours.
Raymarine Marine Electronics - Support Home
I don't know which Chart Plotter you have, but I have the E-120. I am sure you are competent and knowledgable, but here is the sequence to starting a track on my unit.
To begin a route
has to be on (Auto Mode) before you start a track. The push the soft keys labeled:
"Navigation Options" "Track" "Start Track"
The unit will then determine the course to the first wayoint... If it is a large turn (I think it is over 25 degrees), the unit will start beeping and alert and tell you the what the bearing is to the waypoint.
At that point push the Track key
on your Auto Pilot Control Head
and it should turn and start the track.