Originally Posted by xymotic
I'd gripe @ West Marine
, they may surprise you and make it good. It should carry a full Mfr Warranty, is RM saying that part's not covered ever or just because it was a 'demo' ????
Exactly, I expected a full mfg warranty and indeed I registered the MFD on the Raymarine site which says that I have a warranty till 2014.
The warranty person at Raymarine has said that the unit is old and is not covered because it is a demo unit. I asked where on the Raymarine warranty page does it say that demo units are excluded and to explain why the site listed the unit as in warranty. They kept telling me that I did not have a receipt that was valid (of course I do, one from westmarine).
I have sent an email
to West Marine telling about this and have filed a Raymarine support ticket asking them to show where demo units are excluded so as to form a paper trail.
I am hopeful that one ot the other would make good on this but if noting comes from it there will be a nice tutorial on replacing the CCFL for an E80.
PS here is a capture of the product registration
with a clear indication that the unit is in warranty.
E80 WESTMARINE DEMO DISPLAY
No Description Available
Product Number: E02010 Serial
Purchased Date: 10/6/2011 Purchased From: Westmarine Tigard
Warranty Valid Through*: 10/6/2014 Installed/Commissioned By: Self