I bought an ICOM
M422 new from Defender about 5 years ago. It started acting strangely a few months ago in that it would receive transmissions for a few seconds to a minute after turning it on and then it would not receive unless the squelch was nearly turned off. I was able to confirm the the radio
was transmitting loud and clear. My dilemma was to fix a 5 year old radio
that already had a RAM mic mounted in the cockpit
or buy new. I called the main US ICOM
facility in Washington
and they said to send it in. To check the radio would cost $42 and they would tell me what the repair would cost beyond that plus return shipping
. On their website I found another regional ICOM repair facility much closer. After speaking with one of their technicians, he told me that ICOM had a bad batch of filters and he was pretty confident that was the problem. Here is the kicker
, he told me ICOM would cover it free of charge even though the radio was out of warranty!!!!! I mailed the radio to them and just got it back today, in less than a week, which is a miracle in itself here in the Islands...
Total cost was about $15 for shipping
to them. They covered the return shipping.
One could look at this many ways. Why did ICOM's main location wish to charge me a minimum of $42 plus return shipping when a regional repair place didn't?:hothead If ICOM knew they had bad parts
in an important safety
device, why didn't they contact registered owners?:hothead You could also say that fixing a 5 year old radio (two years out of warranty) for free is very good customer service
Bottom line, I'm happy to have my radio back and working for such a small investment. If you have an ICOM that is having similar problems, it might be worth a few calls and some postage.