I hope this does not turn into a permanent interruption. I sent them my backup mux for an upgrade a few weeks ago. I really depend on the mux for my electronics integration.
Sent an email to Brookhouse and got the following response, "We just need a break after a very hectic year. We have a nice, but seriously under-used sailboat which is waiting to go."
All appears to be well, and my mux is on the way back.
My last email from Wouk was on May 3 after he had shipped my mux back to me with upgraded firmware. Are you using the support@brookhouseonline.com email address?