I have a FLIR ONE (IOS version) and have been less than impressed with the customer service
The first one was DOA right out of the box. I called FLIR, "Sorry we don't support that product you need to call this number.
" etc. etc. runaround runaround. I wasted about 2.5 hours just trying to get some answers and then days for an actual conversation with a human being only to be told it was defective and I needed to communicate via email
only. A defective unit that I had patiently waited nearly 1 year to get my hands on due to horrendous supply & demand issues... Because there was no supply in the chain I did not have an opportunity to read any reviews
My other issues are that I need to remove my phone
case in order to actually use it. Heck even makers of $3.00 3.5mm iPhone
have figured this one out..
The case that it stores in essentially child proof
and on more than one occasion when attempting to get it out of its case, it has has launched itself across a boat
, even when knowing this and being very, very careful. Lucky for me it has landed on berths or cushions
each time. Someday I won't get so lucky, so I finally bough a case for it other than what it comes with.
Long and short was that it took over a month to get the brand new unit replaced, this after I had already waited over 12 + months to get one. When I got the replacement unit it was not even the same model number and looked "refurbished"..
Beyond all that the battery
on the FLIR ONE is DEAD almost every time I reach for it. Even when I know it is fully charged battery
life is still horrendous.
For the price
it's unimpressive to say the least. Handy, sure
, when the battery actually stays charged...