OnlineOutboards.com Never Ever Again…

[Thomas1985]

The buying experience was fine, but… they ship with FedEX who absolutely cannot do one thing right to save their lives.

My $3k package has been randomly tracking all over the US for days. Got a call today it was ready to schedule pickup. Agreed to pick up at facility…. Drove 30 min over. Showed ID and pulled around. “Oh… that package isn’t here yet. It’s still in Missouri”

How does that even happen?!?!

OnlineOutboards.com

[thomm225]

I get or send out via FedEx packages weekly at work.

No problem for the most part.

I had my outboard delivered to my work address so I would be there when they arrived to drop it off.

I would never go to the facility to pick up something that heavy when they can do the drop off.

I believe I got it from Defender Marine.

I'm having FedEx pick up and deliver a 100 lb. flight simulator projector for repair tomorrow which will be going from Norfolk to Utah.

[Thomas1985]

It’s not that heavy. 20hp.

Still big enough you’d think it would be hard to lose…

[Thomas1985]

How much you wanna bet it shows up down my 1 lane dead end road in a semi too? It seems like it’s going to be impossible to get it picked up at the terminal or delivered to my work. I’m pretty sure no matter what I tell FedEX it’s just coming to my house…

I just wanted to throw it in my pickup

[Tin Tin]

We have had boat stuff delivered over past 15 years Via Fedex, DHL, UPS, USPS and some no name brands. Every now and then there is a screw up but not related to any one delivery company. In the case of an outboard delivery we bought a Tohatsu 20HP from Cumberland Water Sports on line and it was delivered by Fedex to the marina. We placed the order on 1 June and we installed on our dinghy 4th June.

[GreenWave]

Well did you have it shipped to your house? If so, then yeh.

[Thomas1985]

I thought they would ship it normal. It’s only 100lbs.

When I order a memory mattress or something it just comes in a delivery van

[sailingunity]

Yeah I ordered mine from onlineoutboards - it was delivered fine, I think the reason for the truck is that it's just a large and awkwardly balanced box. Not easy for someone to carry.

[Thomas1985]

This shipping is making me a nervous wreck. I feel like they lost it or something

[Tin Tin]

Originally Posted by Thomas1985

This shipping is making me a nervous wreck. I feel like they lost it or something

Call the supplier, they will likely have a lot more sway with Fedex than you. Have you read the FAQ's on their website.

[Letterkenny]

Shouldn’t this be titled “FedEx, never again”?

[Thomas1985]

Agreed on thread title. I’ll change it.

I’m not so mad at Cumberland. My only complaint is I wish they would be upfront at what size engine they use FedEX freight.

Had l known this I would have just paid for another shipping option or at least used work as the delivery.

[Tin Tin]

Originally Posted by Thomas1985

Agreed on thread title. I’ll change it.

I’m not so mad at Cumberland. My only complaint is I wish they would be upfront at what size engine they use FedEX freight.

Had l known this I would have just paid for another shipping option or at least used work as the delivery.

So it was free deilvery via Fedex and you would prefer to pay your own frieght company? All I can say is that you better read your paper work a bit closer and remember that the outboard may be delivered without oil.

[Thomas1985]

What paperwork?!?!

[thomm225]

Originally Posted by Tin Tin

So it was free deilvery via Fedex and you would prefer to pay your own frieght company? All I can say is that you better read your paper work a bit closer and remember that the outboard may be delivered without oil.

The oil is usually in the package with the outboard.