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Old 16-04-2014, 08:50   #61
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Location: Ireland, French canals/Med/Spain
Boat: Birchwood Centre Cockpit 33, Broom Shannon Class 42 flybridge.
Posts: 480
Re: Ripoff merchant!

Can anyone help please ?
I wish to buy some single lever engine/gearbox controls with a built in bow thruster controls for my new boat, or, utilize the trim switch via a relay to control the thruster.
I have looked at the Teleflex CH1751P and the CH7641P, does anyone have any experience of these, or any other make ?
I have seen them on Discount Marine Supplies website and having read the complaints will not go down that road.
I can buy these units in England but with the exchange rate it would be very much cheaper to buy in the USA and ship them over.
Your help and advice would be very much appreciated.
Thank you.
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Old 16-04-2014, 08:57   #62
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Re: Ripoff merchant!

Given a choice a trim switch wired to control the bow thrust wouldn't be my first choice, very easy to knock it accidentally. How often do you need the bow thruster? even on say the Shannon or EU waterways with locks etc?

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Old 16-04-2014, 10:20   #63
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Re: Ripoff merchant!

Irish Rambler, I can't give you advise about using the trim switch to control a thruster but if you decide on a Teleflex product, I'd love to quote you.
We often ship to the UK.
You can contact me by email through my website,
Retired from Hopkins-Carter Marine Supplies
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Old 16-04-2014, 11:17   #64
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Boat: Birchwood Centre Cockpit 33, Broom Shannon Class 42 flybridge.
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Re: Ripoff Merchant!

Hello Pete,
Thank you for your reply. I've just bought the boat and although we'll cruise the rivers Erne & Shannon there are (comparatively) few locks. We intend to take it down through to the Med via Belgium, Holland Germany and France with well in excess of a 1,000 locks and the first mate has a sore shoulder so I have to think of her comfort first and foremost, (that is if I don't want a diet of sandwiches and cold tea !)
Thanks also to Hopcar, I'll be in touch by email.
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Old 11-05-2015, 07:17   #65
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Re: Ripoff Merchant!

Hey Folks,
I am posting some recent experience out of fairness for what I found to be superb customer service... It is 2015 and I have some experience to share with you guys regarding this vendor. I too read the reports out there, some pretty old, and wasn't aware of trouble others have had when I started ordering from DMS. I can only speak to recent experience I had.
I have ordered several times from these folks without a hiccup. Shipped the right parts quickly and without delay. In Nov of 2014 I ordered two Moeller tanks for a new boat I'm building. They shipped the correct tanks. I realize a few weeks ago that what I ordered wasn't going to work (fit my constantly evolving boat build). I contacted this vendor (orders@) and Cristian Gray replied. Told me no problem and asked for a shopping list of what I wanted and requested since they had the tank on their website that would fit the new location. This may have been easier than asking for a cash refund so I can't speak to other's experience in that regard, but I was impressed by their service minded approach and responsiveness. They actually fulfilled my replacement order before receiving the returned tanks and have corresponded regularly with me throughout the process. As of today, all parts are here, correct and shipped fast. I have received all of my order, correct and in full.
I am not affiliated with anyone. I live in Georgia. The order shipped from several different places so they probably broker like Amazon. I don't care.
With all that said, I can't recommend these folks enough based on what dealings I have had with them.
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Old 18-06-2015, 10:50   #66
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Re: Ripoff Merchant!

Not to beat an old horse on this thread.

1. Companies like this one, and other VERY Reputable vendors, order from the same suppliers and product is drop shipped from the distributers location if not in stock - which is usually the case.

2. If you order from a web site, Make sure there is a phone number that does not just go to voice mail. 800 numbers are a good indication that the company is at least paying for more than an online store-front. Call the number and see if someone answers. Google Earth Street View the location and see if there is an actual facility there or just a postal stop. If there is no address and phone number on the site, don't expect any customer service.

3. There are many companies like this run by one or two people. 90% of the business runs itself, wheras the order is processed through the distrubuter and drop shipped. All you need is a web front-end to take the orders.

4. You cost is directly related to the overhead of the business. If the company is operated out of someones home, he has very little overhead and thus little mark up, but don't expect great service. If a company that also has a store front and true operations, the mark up is usually higher along with the customer service.

5. You should be able to find as good or better a deal on Ebay if price is a point and have more recourse.

6. If you are not sure, see who the website is owned by. You can do a whois search on the domain name.

7. If the price is lower than 30% from a reputable known company, then chances are it may not be reputable. Do your homework on the pricing first through West Marine, and even Ebay.
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