Pantaenius Insurance -- Mega Kudos

[carstenb]

Originally Posted by cajucito

PM me with the results of you search for best RTW insurance, Im doing the same as I hope to get going 2016. Pantaenius is looking good from where I am at present.

I will do so

[HappyMdRSailor]

Originally Posted by Dockhead

I just received an email from my insurance company concerning my accident with the fishing boat.

They said that because of the seamanship and good faith showed by all parties, they decided to waive my deductible and preserve my (large) no claims bonus, treating the accident as if the boat were moored. And they decided not to pursue any claim against the fisherman.

DH
A spectacular and very welcome outcome to be sure!

Originally Posted by cajucito

Great news to hear about an Insurance Company that behaves in a reasonable manner and seems to be customer focused. Maybe your 12700 posts on this forum helped your case. Not a good idea for them to be in the bad books of such a well known sailor! As we would say in Ireland, am I bad minded or what?

This may have more to do with the generosity that was admitted...

Originally Posted by Heather Suttton

Just yesterday Pantaenius cancelled my insurance with them WHY?
- Re: Confirmation of cancellation of Sail & Motor Yacht Insurance Ref. *****

We confirm that this insurance is cancelled by 06 November 2015 due to:
Underwriters have declined to offer renewal terms.
This notice came through at 16.42 on the 6th November...

I have a Moody 45DS well maintained and sailed regularly.
I have attempted to make one claim with them due to a furler / forestay jamming and the jib shredded as we were unable to retrieve it in a force 8.
Because we were doing a passage to Vanuatu Pantaenius had tripled the Access and then would not pay out any insurance because they said that each was an each individual claim and the cost of the furler, Forestay and sail replacements were all under the access.

I accepted this grudgingly and have now returned to the Whitsunday Islands where sailing is as good as it gets - so what is the deal - cancelling it at the 11 hour - very rude and unprofessional - would not recommend them

Welcome to CF Heather!

We sure wish your first post wasn't such disappointing news... But a definite kudos for sharing the least positive experience with Pantaenius...

Maybe it's for the best in the end, as they're obviously not providing the service to fit your needs...

[HappyMdRSailor]

Originally Posted by Pipistrelle

Hi Dockhead
Yes, good of them, but I have heard many other cruisers have not been so lucky with Pantaenius. We have insured with Admiral Marine in the UK for the last 7 years and we had a claim as a result of a direct lightning strike in the Maldives this year. Admiral have been brilliant, no quibbles, worked with me to have spare parts shipped in from all over the world, together with an engineer to fit from NZ. Their premiums are also cheaper than Pantaenius. Thank you Admiral

HOLY SMOKE!!!

When did you guys sneak in here!!!
(well... figuratively obviously because I know now...)

>>>> To everybody else.... Nicest most FANTASTIC cruising couple with the prettiest boat ever... (I'm not biased at all...)

***toodles off for a PM and a friend request***

[belizesailor]

Originally Posted by cajucito

PM me with the results of you search for best RTW insurance, Im doing the same as I hope to get going 2016. Pantaenius is looking good from where I am at present.

Why not post on the forum so everyone can benefit?

[Muckle Flugga]

Originally Posted by Dockhead

I just received an email from my insurance company concerning my accident with the fishing boat. The accident was discussed here: http://www.cruisersforum.com/forums/...ce-154756.html

I am in shock over the contents of this message.

They said that because of the seamanship and good faith showed by all parties, they decided to waive my deductible and preserve my (large) no claims bonus, treating the accident as if the boat were moored. And they decided not to pursue any claim against the fisherman.

How do you like that?

This is the first time I've ever had a claim under a boat policy, so don't have anything to compare this experience to. But it seems awfully bloody good of them. Certainly far beyond what I would have ever expected.

I am especially happy for the fisherman, who despite the double foibles of having smashed into me, and not having insurance, didn't really deserve this, since he was only trying to help.

I like it a great deal! I also use them and have had nearly 20 years unbroken no claims on boat policies of my own (mostly with other insurers but switched to them for zoning reasons, as they are more flexible for unusual destinations, and also I find more seamanlike in their understanding than most)… so hopefully would treat me similarly. Great to hear good news once in a while, and while replying to your post on another thread I neglected to commiserate. Apologies for that, and, yes, sorry that you had the experience but very happy it turned out for the best!

[sailnow2011]

Originally Posted by ohharry1

Pantaenius in the US would not insure my Kings Legend 41 because it was too old...1985. No questions about its condition or of having a survey done...just a flat refusal. So they get no kudos from me.

If that is true, they sound like cherry pickers, and deserve no mass kudos.

[roland stockham]

Well they are British based. Was with them for many years but they could not cover me under a Canadian flag. I could go to the US office but the price is silly money. Legal jurisdiction does matter with insurance as it controls the rules they operate under.